Global Sales Development Representative

GLOBAL SALES DEVELOPMENT REPRESENTATIVE (SDR)

🌍 UK (Remote or Hybrid, it’s up to you!)

💰 Dependent on experience, plus commission

📈 Be part of our success with the opportunity to join our company equity scheme

🦸‍♀️ THE ROLE 🦸‍♀️

At the company, we empower leading brands like Uber, Amazon, E.On, Next, and HelloFresh to put customers at the heart of everything they do. Our advanced Customer Experience Intelligence platform uses innovative AI to continuously analyse customer feedback, helping clients make data-driven decisions and elevate their service.

We’re seeking a dynamic Global Sales Development Representative (SDR) to play a pivotal role in our growth journey.

👉 WHAT YOU'LL BE DOING

You’ll be playing a key role in prospecting and qualifying enterprise opportunities within the company's defined Enterprise ICP. This means you will:

• Identify, research, and prioritise enterprise target accounts (with $1bn+ revenue) across Europe, the UK, and North America.

• Build and execute tailored, multi-channel outbound campaigns (email, phone, LinkedIn, video) aimed at senior leaders in CX, Product, Insights, and Voice of Customer roles.

• Qualify inbound and outbound leads against both our ICP and non-ICP criteria.

• Book and progress qualified meetings, ensuring a smooth handoff and maintaining an accurate pipeline in HubSpot.

• Develop strong knowledge of our solution, target customers, and the competitive landscape to engage confidently with enterprise stakeholders.

• Continuously iterate and refine your messaging, outreach sequences, and targeting strategy based on conversion data and insights.

🧰 WHAT YOU’LL NEED

• 6 - 12 months’ experience in a B2B SaaS environment (preferred)

• Excellent organisational skills and the ability to manage multiple conversations simultaneously

• Strong interpersonal skills and the ability to thrive in a fast-paced setting

• Coachable mindset, eager to learn and apply feedback quickly

• Excellent written and verbal communication, comfortable engaging prospects across phone, email, and LinkedIn

• Commercial curiosity with a natural ability to understand customer pain points and clearly communicate value

🔎 OUR HIRING PROCESS

• Introductory asynchronous interview – tell us about yourself and what you’re looking for. Our team will review your submission.

• Sales Director interview – discuss your experience and learn more about the role.

• A short take-home task – show us how you work.

• Meet the team – get to know key team members you’ll be working with.

• Co-founder call – explore our values and ensure our growth vision aligns with your goals.

OUR PERKS

🤸🏽‍♂️ Flexibility & Work Setup

• Flexible working in a choice-first environment - we trust the way you want to work!

• Work-from-home allowance to set up your ideal workspace

🌴 Time Off

• 25 days holiday + local bank holidays, plus an extra day for each year of service

• Your birthday off

🌱 Growth & Ownership

• Annual learning & development budget to support your growth (increasing over time)

• Equity options — share in the company’s success

💚 Health & Wellbeing

• Monthly health & wellbeing budget, increasing with length of service

• Optional private healthcare plan

• Life assurance & income protection (location dependent)

• Employee Assistance Programme (location dependent) for extra support when you need it

• Enhanced family leave (location dependent), plus fertility and neonatal leave

🌆 Office Perks

• If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

💖 OUR VALUES

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.

• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

• We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

• We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.

• We believe the right team is the key to success – At the company we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 DIVERSITY & INCLUSION

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team.  We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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