Gestor de Catálogos Amazon
Company shown to members 🔒 · Remote · Mexico only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Experience not stated
- Where you can live
- Mexico only
- Languages
- Spanish
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- Mexico
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- Experience not stated
- Employer publication date
- 22 May 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 8 November 2026
About the job
Proyecto mensual a largo plazo
Buscamos un gestor de catálogos altamente proactivo y orientado a resultados para unirse a nuestro equipo. El objetivo principal de este rol es gestionar, escalar y resolver todas las incidencias operativas en Amazon Seller Central y Vendor Central, asegurando que las cuentas de nuestros clientes funcionen sin interrupciones.
El candidato ideal no solo espera respuestas, sino que provoca soluciones utilizando rapidez, criterio técnico y herramientas de Inteligencia Artificial para optimizar los procesos de Resolución.
- Responsabilidades Clave: Gestión Integral de Casos: Apertura, seguimiento y cierre de tickets en Amazon (Seller/Vendor Support) para resolver problemas de catálogo, bloqueos, envíos, variaciones, Brand Registry, entre otros.
- Resolución Proactiva : Investigar la causa raíz de las incidencias y persistir ante el soporte de Amazon hasta obtener una solución efectiva, evitando respuestas genéricas o cierres prematuros de casos.
- Uso de IA para Soluciones: Utilizar herramientas de Inteligencia Artificial (ChatGPT, Gemini, etc.) Para redactar apelaciones persuasivas, interpretar políticas complejas de Amazon y encontrar soluciones técnicas rápidas.
- Comunicación Activa: Mantener informados a los Growth Managers sobre el estatus de sus casos de forma constante y clara. Documentación : Mantener un registro organizado de los casos abiertos, tiempos de respuesta y resoluciones obtenidas.
Requirements
Perfil Buscado
- Mentalidad Resolutiva: Capacidad para trabajar bajo presión y con KPIs de rapidez en la resolución.
- Habilidades de Comunicación: Excelente redacción y oratoria. Debe ser capaz de explicar problemas complejos de forma sencilla.
- Valorable manejo deherramientas de IA para optimizar el trabajo diario.
- Valorable experiencia gestionando casos en Amazon Seller Central o Vendor Central.
- Idiomas: Español y valorable Inglés escrito avanzado.
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