Field Services Representative - Malaysia

Position Overview

Are you passionate about technology, enjoy solving complex technical challenges, and thrive in a role where no two days are the same? We have an exciting opportunity for you!

The company is looking for a Field Service Representative to join our growing Asia-Pacific (APAC) team.

With over 40 years of experience protecting people, places, and property, the company is a global leader in innovative security and sensing solutions. From intelligent video management and analytics to access control and perimeter intrusion detection technologies, our solutions help protect some of the world's most critical assets.

As a Field Service Representative, you'll be at the forefront of our customer experience, working directly with customers, integrators, and partners to bring our technology to life. From installation and commissioning to troubleshooting and technical training, you'll play an important role in ensuring our solutions perform at their best.

If you enjoy combining hands-on technical expertise with customer interaction, exploring new environments, and being part of an international team, we'd love to hear from you!

What You'll Do

Be Our Technical Expert in the Field

• Install, commission, troubleshoot, and support the company's security and sensing solutions at customer sites.

• Provide hands-on technical assistance throughout the project lifecycle, from initial consultation to ongoing system support.

• Conduct site surveys, system testing, maintenance, and troubleshooting to ensure optimal product performance.

• Diagnose and resolve hardware, software, and networking challenges, collaborating with internal specialists when needed.

Build Strong Customer Relationships

• Work closely with customers, system integrators, dealers, and installation partners to ensure successful deployments.

• Provide practical technical guidance and share your expertise to help customers get the most from our solutions.

• Support our sales teams with technical demonstrations, product information, and customer consultations.

• Represent the company professionally while building trusted relationships across the APAC region.

Share Your Knowledge

• Deliver engaging product training and hands-on instruction to customers, partners, and colleagues.

• Help customers develop the confidence and technical knowledge to operate and maintain their systems.

• Prepare clear technical documentation, service reports, and installation records.

• Share field experiences and customer feedback with our engineering and product teams to support continuous improvement.

Explore, Collaborate & Innovate

• Travel throughout the APAC region to support customers and projects, with occasional international opportunities.

• Collaborate with colleagues across Sales, Engineering, Product Management, and Technical Services.

• Stay curious about emerging technologies and contribute ideas to improve our products and customer experience.

What You Bring

• Post-secondary education in Electrical Engineering, Electronics, Computer Science, Information Technology, or a related technical discipline, or equivalent practical experience.

• Hands-on experience troubleshooting hardware, software, and networked systems.

• A solid understanding of networking fundamentals, including TCP/IP, network protocols, and connectivity.

• Familiarity with Windows operating systems, server environments, databases, and IT infrastructure.

• Strong analytical and problem-solving skills, with a natural curiosity for understanding how things work.

• Excellent communication skills in English and the ability to explain technical concepts clearly to different audiences.

• A customer-focused mindset, strong organizational skills, and the ability to manage competing priorities.

• The flexibility and enthusiasm to travel regularly throughout the APAC region (approximately 60%).

Even Better If You Have

• Experience with physical security systems, including video management systems (VMS), cameras, access control, or perimeter intrusion detection systems (PIDS).

• Knowledge of fibre optics, electronics, cabling, and diagnostic testing equipment.

• Familiarity with SQL Server, Active Directory, virtualization, or network analysis tools such as Wireshark.

• Experience delivering technical training or supporting system integrators.

• Networking certifications such as CCNA or experience with programming and scripting.

• Familiarity with AutoCAD, Visio, or similar technical drawing tools.

What Sets You Apart

• You're someone who enjoys getting to the root of a technical challenge and takes pride in finding solutions that make a difference.

• You're equally comfortable working independently at a customer site or collaborating with colleagues across the globe.

You bring initiative, adaptability, and a positive attitude, even when faced with unexpected challenges.

• Most importantly, you understand that great technical support is about more than fixing problems — it's about building confidence, earning trust, and delivering an exceptional customer experience.

What We Offer

At the company, you'll be part of an international team where innovation, collaboration, and continuous learning are part of what we do every day.

You'll have the opportunity to

• Work with innovative security and sensing technologies used to protect critical infrastructure around the world.

• Gain exposure to diverse industries, customers, and technical environments.

• Collaborate with experienced professionals across our global organization.

• Develop your technical expertise through hands-on experience, knowledge sharing, and continuous learning.

• Enjoy a dynamic role that combines technical problem-solving, customer engagement, and travel.

We believe our success comes from our people and the different perspectives, experiences, and ideas they bring to the team.

Ready to Apply?

Love technology? Enjoy solving problems? Ready to take your skills beyond the office and into the field?

If you're looking for an opportunity to make a real impact, work with innovative technologies, and connect with customers across the Asia-Pacific region, we'd love to meet you.

Inclusion & Accessibility

At the company, we are committed to fostering an inclusive, accessible workplace that values a wide range of backgrounds, perspectives, and skills. We believe that diversity and inclusion make us stronger, more innovative, and more competitive. If you require an accommodation at any stage of the recruitment or hiring process, please let us know.

AI

We may use technology, including AI-based tools, to support our recruitment process (for example, to compare applications against job requirements or to summarize interview notes). All hiring decisions are made by our hiring teams, not by automated systems.