Crisis Helpline Responder Malaysia (Full Time)

We're looking for a full time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About the company

The company is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.

• Conducting risk assessments, including lethality assessment for suicide cases

• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques

• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.

• Maintaining accurate and detailed call reports on key issues and referrals actioned

• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)

• Supporting in the development of appropriate crisis management plans to support callers in crisis

• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed

Requirements

• 1 - 3 years of experience in helplines, either in a paid or voluntary capacity

• Preferrably with Master's Degree in Psychology/Counselling or relevant field

• Completed training in Crisis Intervention or Suicide Prevention

• Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)

• Has the appropriate insurances required by your country

• Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases

Plus Points if you

• have a background in mental health or emergency services

• can effectively communicate in more than 1 language

• maintain professional indemnity insurance