Excellence Officer - Remote
Company shown to members 🔒 · Remote · Philippines only
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First recorded by Psst: 4 November 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Experience not stated
- Where you can live
- Philippines only
- Skills and tools
- crm, project management
- Degree or licence
- Mentioned (bachelor's)
- Job type
- Full-time
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Job details
- Where you can work
- Philippines
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Experience not stated
- Employer publication date
- 1 September 2026
- First recorded by Psst
- 4 November 2026
- Last checked at the source
- 10 November 2026
About the job
The company is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At the company, we are committed to continuous improvement and delivering exceptional quality in everything we do.
Responsibilities
- Respond promptly and professionally to customer inquiries and complaints via phone, and email.
- Provide accurate information about our properties, amenities, and leasing options.
- Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
- Coordinate with other departments to ensure timely resolution of customer issues and requests.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
- Collaborate with the marketing team to develop and implement customer engagement initiatives.
- Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
- Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
Requirements
- Bachelor's degree in Business Administration, Engineering, or a related field
- Excellent analytical and problem-solving skills.
- Attention to detail and ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using quality management tools and software.
- Strong organizational and project management skills.
- Ability to work both independently and as part of a team.
- Commitment to continuous improvement and excellence.
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