Director, Product Operations

About the company

At the company, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, the company is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: the company is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The company is seeking an experienced, strategic, and execution-oriented Director of Product Operations to lead and scale our core Product Operations discipline. In this critical leadership role, you will act as the force multiplier for our global Product & Engineering organization. You will build, streamline, and govern the operating model that enables our product teams to build the right things, launch them efficiently, and measure their business impact. A key dimension of this role will be driving innovation in operational workflows by leveraging AI to eliminate friction, automate routine effort, and elevate quality and consistency across all product processes. As Director, you will manage, mentor, and grow a team of three dedicated Product Program Managers, aligning their focus across strategic product pillars, portfolio roadmap visibility, technical communications, centralized knowledge management, and cross-functional enablement.

What You'll Do

• Partner closely with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless Product Launch Readiness (GTM) processes.

• Oversee the strategy and execution of the Product Knowledge team, ensuring the product knowledge base and technical communications remain accurate, accessible, and up to date for internal and external stakeholders.

• Ensure front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature rollouts.

• Establish closed-loop feedback systems to aggregate Voice of Customer (VoC) and Voice of Field data into Product Management prioritization.

• Product Governance & Roadmap Operations

• Standardize and elevate the end-to-end product delivery lifecycle (PDLC), from opportunity discovery through execution and launch.

• Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned on progress and status.

• Own and optimize the Product tech stack (e.g., Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making and operational efficiency.

• Champion AI-driven process optimization across the Product organization to streamline workflows, reduce manual overhead, and drive operational consistency across teams.

• Define and track key product health metrics, feature adoption rates, and operational efficiency metrics across the portfolio.

• Lead, coach, and empower a team of 3 individual Program Managers fostering a high-performance, collaborative, and results-driven culture.

• Establish clear team KPIs, resource allocation models, and career development pathways for your direct reports.

• Serve as an escalation point for complex operational roadblocks across product lines

What You'll Bring

• 10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environment.

• 4+ years of direct people management experience, with a proven track record of leading, developing, and scaling high-performing program managers and technical communications or documentation functions.

• Deep Product Ops Expertise: Demonstrated success building or maturing a Product Operations function from early/mid-stage to enterprise scale.

• AI-First Operational Mindset: Proven track record of evaluating and integrating AI technologies into operational workflows to reduce manual effort, automate repeatable tasks, and ensure organizational consistency.

• Knowledge and Comms Management: Experience managing internal and external product knowledge bases, technical writing, and release communication frameworks..

• Hands-on experience and proficiency with key product platforms, analytics, and AI tools, including Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong.

• Exceptional ability to synthesize complex quantitative data and qualitative feedback into actionable operational strategies.

• Cross-Functional Influence: Outstanding communication, collaboration, and negotiation skills to align diverse stakeholders across Product, Engineering, Sales, and CS without direct authority.

• Comfortable navigating ambiguity, driving clarity, and scaling processes within a dynamic, matrixed environment.

#LI-Hybrid

#LI-JM1

Why join the company?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for the company before individuals or teams.

As a stronger company we build a stronger community.

Want to see our culture in action? Explore our global Linkedin Life Page, Life at the company to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.

Commitment to diversity and inclusion

The company provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. The company believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.