Director of Sales, Global Account Management

The company [link for members] is a modern, flexible content operating system that replaces rigid legacy content management systems so companies like PUMA, Spotify, Figma, Riot Games, and Skims can create amazing digital experiences for their customers.

As the Director of Sales, Global Account Management, you'll build and lead our growing post-sale expansion motion with existing customers. This high-impact role focuses on driving revenue through renewals, upsells, and deep customer partnerships. You'll collaborate closely with Solution Architects, Sales, and Product teams to ensure we're unlocking long-term value for our enterprise customers. This role is ideal for a strategic leader who understands how to drive account growth within a product-led, developer-first business and thrives in implementing structure for scale.

WHAT YOU WOULD DO

This is the role that decides how much our biggest customers grow with us. You will build and lead our existing-customer Account Executive team worldwide. You will own hiring, onboarding, and career development for a high performing global team that meets and exceeds goals. The mandate is expansion inside strategic accounts, winning over the developer, product, and executive stakeholders who decide how far the company spreads within an organization. Your northstar metrics of GRR and NRR will be the measure of your success as we scale the business to the next level.

Day to day, you will work alongside sellers to map customer orgs, surface the real pain points and use cases, and shape tailored solutions that make the company central to how teams work. You will define how we segment accounts, stage the customer lifecycle, and engage at each stage so growth compounds instead of arriving one deal at a time. Building a pipeline is an art and a science that you are skilled at and know how to effectively pass that expertise along to your team.

You will partner closely with Product, Marketing, and Solutions leaders, carrying what you learn in accounts back into roadmap priorities and making sure the post-sale journey earns its keep. And you will build the machinery behind all of it: the playbooks, tools, and systems for forecasting, pipeline tracking, and expansion reporting that let the team grow without losing rigor.

You will lead with data, tracking expansion metrics, usage trends, and upsell conversion, then acting on what they show you. You will own renewals as well, working across functions to protect retention and keep churn low. Do this well and you build a customer base that grows faster the longer it stays, and a team known for making that happen.

ABOUT YOU

• 10+ years in enterprise sales or account management, including 4+ years in management and 2+ years in second-line leadership: managing managers who lead teams, in addition to individual contributors. You have carried a number yourself, then built and led the front-line managers who own it, and held the results of the full org beneath you.

• Committed to building teams and coaching talent, and to setting the bar for how the whole function treats customers. You know what it takes to develop and shape a team into one of the strongest in the industry.

• Track record of owning an expansion and renewal number at portfolio scale, and building the systems and team that hit it quarter after quarter rather than closing deals one at a time.

• Strong discipline in systematically building pipelines both vertically and horizontally.

• History of growing enterprise revenue against sophisticated, technical buying committees, with the CTOs, engineering leaders, and product leaders who decide how deep a platform goes inside their org.

• Deep command of post-sale motions, and a point of view on how to structure enterprise expansion that you can turn into a repeatable play for a team.

• A strategic, structured operator who can define account segmentation, lifecycle stages, and reporting systems from a blank page.

• Strong communicator and org-mapper. You know how to find champions and turn them into advocates who make the case for you when you are not in the room.

• Proven cross functional leader working across Solutions, Product, and Customer Solutions in a fast-paced, global environment.

Bonus Points

• Preference for candidates in the San Francisco Bay Area

• Experience in developer tools, headless CMS, composable platforms, or digital experience infrastructure.

• Technical fluency with modern software development workflows.

WHAT WE CAN OFFER

• A highly-skilled, inspiring, and supportive team

• Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth

• A global, multi-culturally diverse group of colleagues and customers

• Comprehensive health plans and perks

• A healthy work-life balance that accommodates individual and family needs

• Competitive salary, commissions, bonus, and stock options program

WHO WE ARE

The company [link for members] is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data, so it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose the company because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.

Backed by Netlify, Vercel, the founders of Twitter and Medium, Heroku's ex-CEO, and leading VCs like ICONIQ Growth, Threshold Ventures, and Lead Edge Capital, the company is at the epicenter of the modern digital product development stack.

You can only build a great company with a great culture. Read about our values [link for members] and join us in building a diverse and inclusive team.

The company [link for members] pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

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