Director of Brand Marketing

About the company

The company is the first and largest tech platform transforming retail's $1 trillion returns problem into a smarter, more sustainable model. As the only Certified B Corporation returns recommerce marketplace backed by top-tier investors, we're leading the returns revolution - partnering with over 2,500 top brands to give shoppers unbeatable deals of up to 70% off on open-box products, while keeping millions of pounds of returns out of landfills every year.

This role is for a builder: strategic enough to set direction for a channel, and energized by doing the work, not outsourcing it.

The Role

The Director of Brand & Social Marketing leads the company's organic brand presence and is accountable for growing brand awareness, engagement, and earned reach. You'll set the strategy for how the company shows up on social and in the press, and you'll personally execute against it alongside a lean team.

You'll partner with the CEO and leadership on the company's overall brand positioning, then translate it into content, campaigns, and cultural moments that travel. Success will be measured through a combination of brand, engagement, creator, earned media, and commercial performance metrics.

This is not a "manage agencies" role. This is a role for someone who knows how brands actually grow on the internet.

What You'll Own

Social Media & Viral Storytelling

• Lead the company's social strategy end-to- nd across key platforms (e.g., Instagram, TikTok, LinkedIn, emerging channels)

• Develop and evolve the company's social voice, tone, and storytelling style to maximize reach, shareability, and cultural relevance

• Set a clear point of view on what content should travel, trend, and break through—and personally help create it

• Run a high-velocity test-and-learn content engine focused on virality, scaled awareness, and brand affinity

• Set and report on goals for organic reach, impressions, engagement, share of voice, and follower growth

Earned Media & PR (Hands-On)

• Drive earned media strategy and execution—story development, pitching, and relationship building

• Turn social momentum and cultural moments into PR wins, and vice versa

• Secure consistent, high-impact coverage that reinforces the company's brand story and fuels awareness

Creator Partnerships & Community

• Identify, recruit, and manage creator partnerships built for authentic storytelling and organic reach, not paid performance

• Ensure creator content feels native, on-brand, and capable of driving viral moments

• Identify cultural moments, trends, and internet conversations where the company can credibly participate

• Build grassroots buzz through community engagement and reactive storytelling; turn customers and fans into active brand advocates

What You'll Contribute To

• Brand positioning and narrative. Partner with the CEO and leadership to evolve the company's positioning and personality; maintain and enforce the brand voice and style guidelines that scale across the organization

• Brand stewardship.  Act as a day-to-day steward of the brand, helping teams move fast without diluting it

• Brand and IRL partnerships. Support comarketing partnerships and event opportunities that grow awareness and virality

• Cross-functional alignment. Work closely with growth, creative, and product to keep brand storytelling connected to business goals

Leadership & Scale

• Lead through influence today; grow into managing a small social and brand team over time

• Manage contractors, freelancers, and creators as needed

• Build lightweight processes that enable speed, creativity, and consistency

What We're Looking For

Experience

• 7–10 years in brand marketing, social, PR, or cultural marketing

• Proven track record of growing a brand through organic social and earned media

• Hands-on experience creating or contributing to viral, culturally resonant brand moments

• Experience setting and reporting on social and brand performance metrics, and connecting them to business outcomes

• Experience building or maintaining brand voice and social guidelines across teams

• Startup or challenger brand experience strongly preferred

Skill Set

• Exceptional storyteller with strong writing and creative instincts

• Deep understanding of how content spreads on social platforms

• Strong POV on what works—and what doesn't—on the internet today

• Data-informed but creatively led; knows how to balance metrics with intuition

• Comfortable operating without agencies, big teams, or safety nets

Mindset

• Builder mentality with a bias toward action

• Willing to personally create, edit, post, and iterate

• Low ego, high standards, strong opinions, loosely held

• Energized by speed, experimentation, and ownership

• Obsessed with turning social storytelling into massive brand awareness

Why the company

• Lead social and brand storytelling at a company ready to scale awareness fast

• Direct access to founders and executive leadership

• Real ownership, visibility, and accountability

• Rocket-ship growth with meaningful upside

• The chance to build a brand people actually talk about

Pay Transparency

This is a full-time, exempt position. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience.

Initial base salary range = $150,000 - $200,000

Equal Opportunity

The company is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. The company is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact [link for members]

Applicants must be legally authorized to work in the United States

The company may, from time to time, use AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.