Director, Claims

The company is signalling a new era in the company insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of the company risk exposures bundled with the company insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, the company follows policyholders’ the company risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, the company’s underwriting platform, powered by the company Factors, compresses the insurance process from submission to issue to less than 5 minutes.

Founded in 2019 and based in the San Francisco Bay Area, the company has rapidly grown, now operating across the U.S., Canada, U.K., and India. This growth was recently bolstered by a successful Series C fundraising round of $60 million from Zurich Insurance. This investment not only underscores the confidence in the company’s mission but also accelerates our capacity to revolutionize the company insurance on a global scale. With the backing of over 25 prominent reinsurance partners, the company is poised to redefine how SMEs navigate the evolving landscape of the company threats.

The Director, Claims involves leading a team of the company claims professionals, setting departmental goals, developing strategies, and ensuring the accurate and timely adjudication of the company claims. The  Director, Claims works closely with internal stakeholders, external parties, and regulatory bodies to drive the claims process and deliver excellent customer service while adhering to industry best practices and legal requirements. The Director, Claims is responsible for adjudicating the company claims and providing outstanding customer service to our clients, brokers, and insureds.

What you will do

• Perform claims handling and management tasks such as conducting coverage investigations and preparing coverage letters;  management of external incident response teams; evaluation of coverage and liability issues; assessment of claims reserves; claims file maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition.

• Proactively manage claims and litigation effectively while delivering outstanding customer service.

• Support claims team and collaborates with company leadership

• Provide regular communication with customers, brokers, and cross-functional departments.

• Claim presentations, both written and oral; obtain authority and/or formulate appropriate action plans on complex claims.

• Assist with marketing claim services and conduct presentations to policyholders, brokers, reinsurers, and partners.

• Identify opportunities for process improvement, automation, and digital transformation within the claims department.

• Develop key performance indicators (KPIs) and metrics to evaluate claims department performance.

• Conduct regular audits to ensure compliance with internal policies, regulatory requirements, and industry standards.

• Stay updated on insurance regulations, laws, and industry best practices to ensure claims operations are in compliance.

• Develop and implement internal controls and processes to meet regulatory requirements and maintain high ethical standards.

• Review and analyze claim files, particularly complex or high-value claims, and provide guidance and expertise to adjusters to facilitate fair and prompt settlements.

• Monitor claim trends, identify emerging issues, and implement strategies to improve claims management efficiency, mitigate risk, and control costs.

• Foster a positive work culture, promote teamwork, and provide guidance for professional development of the claims team.

What the company needs from you

• Minimum of 5+ years of the company claims handling experience required; 2 years of people leadership experience

• Strong skills in coverage, claim evaluation and negotiation

• Exceptional organizational and presentation skills

• Experience working in a collaborative team environment and cross-functional teams

• JD preferred

Equal Employment Opportunity

We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.

The company is a leading innovator in the company insurance, dedicated to empowering businesses to always deliver their intended outcomes as the the company threat landscape evolves. Guided by our core values of TRUE—Transparency, Resiliency, Urgency, and Empowerment—we are on a mission to be the gold standard for businesses to understand, manage, and transfer the company risk.

At the company, we foster a collaborative and dynamic work environment where every employee is empowered to contribute and grow. We pride ourselves on our commitment to transparency and resilience, ensuring that we not only meet but exceed industry standards.

We are proud to be an equal opportunity employer, promoting a diverse and inclusive workplace where all voices are heard and valued. Our employees enjoy competitive compensation, comprehensive benefits, and continuous opportunities for professional development.

The company is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website .

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The company the company does not permit the use of AI tools during any stage of our interview process. By submitting your application, you agree to complete all assessments and interviews without the use of generative AI assistance.