Delivery Director

About the company

The company provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services empower businesses to thrive in an ever-evolving digital landscape.

About the Role

The Delivery Director is responsible for leading and scaling the company’s delivery organization, ensuring the successful execution of high-quality solutions for clients. This role bridges technical leadership, people management, and delivery oversight, while fostering a culture of innovation, collaboration, and continuous improvement.

You will act as a strategic technical partner for our clients, bridging their business needs with our engineering and project management capabilities. Your focus is on fostering long-term partnerships, enabling client success, and strengthening the company’s reputation as a trusted technology advisor.

Key Responsibilities

• Strategic Client Partnership

• Primary Liaison: Act as the primary technical and delivery liaison for key clients, understanding their business objectives and aligning solutions with their needs.

• Relationship Nurturing: Build and nurture long-term client relationships through proactive engagement, responsiveness, and thought leadership.

• Sales Support: Support Sales in pre-sales engagements, proposals, and Proof of Concepts (PoCs) by providing delivery credibility and solution guidance.

• Solution Advisory & Delivery Leadership

• Expert Guidance: Provide expert guidance on technology choices, architectures, and delivery best practices to ensure scalability, security, and quality.

• Emerging Tech: Stay current with emerging technologies—such as Agentic AI and MLOps—and evaluate their relevance for client solutions.

• Standards Enforcement: Define and enforce internal delivery standards, quality frameworks, and Agile methodologies across all teams.

• Delivery Oversight

• Cross-Functional Collaboration: Partner with Project Managers, Delivery Managers, and Tech Leads to ensure on-time, on-budget, and high-quality project execution.

• KPI Monitoring: Monitor delivery KPIs including velocity, quality, utilization, and defect rates, addressing risks proactively.

• Talent Acquisition: Actively participate in the final technical and cultural interview rounds for all candidates joining the Studio or specialized Accounts.

• People Development & Leadership

• High-Level Mentorship: Mentor and coach Program Managers, Architects, and Senior Project Managers.

• Growth Frameworks: Partner with the COO and People team to implement career paths and growth frameworks for the delivery roles.

• Performance Culture: Conduct performance reviews and foster a strong culture of accountability, innovation, and continuous learning.

Success Measures

Your success is tied directly to the health of the partnership and the stability of the delivery:

• Client Satisfaction (NPS): Maintaining high technical and delivery satisfaction scores from client stakeholders.

• Employee Satisfaction (eNPS): Maintaining high satisfaction scores from internal team members within your oversight.

• Account Expansion: Directly contributing to client retention and identifying new business opportunities within existing accounts.

• On-Time & On-Budget Delivery: Meeting SOW milestones with high quality and technical stability.

• Performance Review Coverage: Completing fair and constructive evaluations for all engineers and managers assigned to your projects.

Core Competencies

• Strategic Client Partnership: Understands business objectives and aligns technology services to achieve them.

• Delivery Oversight: Balances client expectations with internal capabilities and constraints.

• Relationship Management: Builds trusted relationships and demonstrates active listening and responsiveness.

• Business Acumen: Connects technical and project solutions to client ROI and identifies industry trends.

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Business, or a related field.

• Proven experience as a senior technical leader or consultant in staff augmentation or software development services.

• Strong expertise across multiple platforms, frameworks, or delivery methodologies.

• Fluency in conversational English is mandatory; Spanish is highly preferred.

What you’ll love

• USA Contractor / 100% Remote.

• Competitive Pay (USD).

• Holidays Off & Paid Time Off.

• Health insurance assistance program.

• Training and a culture of innovation.