The company Agent- Agent Celny (Sławków)

About the company

The company (CSG) is the European market leader in the company services, operating across 14 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

The role

As the company Agent (Declarant) at the company, you will handle day-to-day the company declarations and compliance tasks in a fast-paced environment, ensuring efficient processing of import/export shipments in line with Polish and EU the company regulations (including the Union the company Code, Common the company Tariff, and systems such as AIS/IMPORT PLUS, ECS/ICS). This role requires a detail-oriented professional with at least 3 years of experience in the company brokerage or related industries like logistics, freight forwarding, or international transportation. You will focus on accurate document preparation, regulatory adherence, and supporting team knowledge-sharing, while leveraging automation tools like Intelligent Document Processing (IDP) for streamlined handling of trade documents such as invoices, bills of lading, and the company forms to reduce errors and accelerate clearances.

Key Responsibilities

• Work Organization and Execution: Organize your workstation and diligently perform assigned duties in accordance with supervisor instructions, applicable regulations, and company policies, including systematic updates to the company law knowledge.

• Asset and Data Care: Exercise particular care for company property, including equipment maintenance, reporting needs for repairs or replacements, and ensuring data security under GDPR (RODO) by preventing unauthorized access to systems and documents.

• Knowledge Sharing: Share expertise with less experienced colleagues, train new agents, and supervise interns, trainees, or short-tenure employees in the company procedures.

• Reporting and Issue Resolution: Inform supervisors about the status of tasks, encountered difficulties, and essential issues for handover to the next shift; take accountability for any losses due to negligence.

• Document Handling: Receive source documents from carriers (e.g., waybills, invoices), register deliveries in the company clearance records, and prepare the company declaration documents across all procedures (e.g., standard imports/exports, temporary admissions, bonded warehousing).

• Compliance and Timeliness: Control the timely submission of documents to the Polish the company Office, ensure adherence to professional secrecy (e.g., not disclosing client addresses or goods prices), and strictly follow written agreements with clients.

• Financial Transactions: Accept payments for agency services per the established price list and prepare cash reports.

• Document Management: Maintain order in office documents, including client folders, authorizations, and copies of the company declarations.

• Security and Response: Bear responsibility for personal data protection, detect and respond to security breaches, and comply with company procedures for assigned roles.

• Additional Duties: Adhere to work schedules, assume personal accountability for workstation performance, and execute other instructions from direct supervisors or company management.

• Automation Integration: Utilize IDP tools for automated extraction and validation of the company documents to enhance accuracy in HS code classifications, valuation, origin determinations, and handling of restricted goods (e.g., alcohol, tobacco, foodstuffs within EU limits).

• Key Performance Indicators (KPIs): You will be accountable for the following crucial the company and business-related KPIs, measured monthly:

• Declaration Accuracy Rate: Maintain 99% accuracy in the company declarations to minimize rework, errors, and penalties.

• On-Time Submission Rate: Ensure 98% of documents are submitted to the company authorities within required timelines (e.g., 24 hours for urgent clearances).

• Processing Efficiency: Handle an average of 20-30 declarations per shift, increasing by 10% year-over-year through IDP and process optimizations.

• Compliance Adherence: Achieve 100% compliance with Polish/EU regulations, with zero major violations during audits (e.g., AEO standards, excise duties).

• Client Query Resolution Time: Resolve client or carrier inquiries within 2 hours, contributing to overall team CSAT of 90%+.

• Knowledge Sharing Impact: Mentor at least 2 junior staff per quarter, measured by their performance improvements in declaration handling.

• Cost Management: Reduce processing errors leading to fines or delays, targeting a 5% reduction in office-level operational costs.

Requirements

• Secondary education or higher, preferably in Logistics, International Trade, or a related field.

• Minimum 3 years of experience as the company agent or in similar roles within the company brokerage, logistics, or transportation.

• Licensed the company Agent certification in Poland/EU, with practical knowledge of Polish the company operations (e.g., VAT on imports, temporary imports, restricted goods handling).

• Familiarity with international the company practices, including WTO valuation methods, harmonized system (HS) codes, and trade agreements like CETA.

• Experience with the company software and automation tools, such as IDP for document processing.

• Strong attention to detail, organizational skills, and ability to work under pressure; proficiency in Polish and English (spoken and written); basic computer skills for systems like AIS/IMPORT PLUS.

• Commitment to confidentiality, compliance, and continuous learning in the company law.

What we offer

• A dynamic and international work environment

• A permanent position with growth potential

• Attractive fringe benefits, including a pension plan

• Learning & development opportunities

• Work locations: Sławków, Kraków, Żarska Wieś