Customer Trust Specialist

WHAT WE ARE BUILDING

The company [link for members] is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

The company automatically analyzes your team’s work, then generates the AI agents to execute it. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. The company is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Our team

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems. You'll join a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication – helping some of the world's leading organizations transform the way work gets done with AI.

ABOUT THE ROLE

We are looking for a technical Customer Trust Specialist to join our InfoSec team. In this role, you will be the "face of security," working directly with customers and acting as the primary first responder when InfoSec is requested for commercial endeavors.

The ideal candidate is a technical professional looking to transition into a more client-facing position to partner closely with our sales organization. Your goal is to build comprehensive security documentation, satisfy our Enterprise customer requests, and help clients and prospects confidently trust us as a secure vendor.

PART OF YOUR DAY-TO-DAY

• Act as the first responder and Security subject matter expert on calls with customers and prospects to discuss our security posture and architecture.

• Partner directly with the Sales, Solutions, and Deal Desk teams to handle security requests, neutralize technical objections, and help accelerate deal cycles.

• Build out and manage customer-facing security documentation to proactively enable client trust. This often involves managing a public-facing Trust Center and mapping internal controls to industry frameworks.

• Lead responses to complex customer security questionnaires (e.g., SIG, CAIQ), RFPs, and vendor risk assessments to support the sales pipeline.

• Being proactive approach to your workload, seamlessly context-switching between technical tasks and external client interactions.

REQUIREMENTS

• At least 3 years of relevant experience working in a Product company, enterprise-level startup, or an outsourced security firm, in similiar roles.

• A strong foundational technical background - especially in Cloud technologies - coupled with excellent stakeholder management abilities.

• Clear and concise communication skills are paramount. You should have the ability to easily explain complex technical concepts and design decisions to diverse audiences.

• A highly adaptable collaborator who excels at working with others to align and implement plans.

NICE TO HAVE

• Experience working as a Security Analyst, or a proven track record of building and managing compliance programs and certifications.

• Previous experience working as a Sales Engineer or Solutions Engineer.

• A blended background combining business audit or compliance experience with technical certifications.

• Relevant industry security certifications.

LOCATION

This is a fully remote position. We are looking for someone based in the United States or Canada.

HIRING PROCESS

• Stage 1. Talent Partner (30-45 min)

• Stage 2. Hiring Manager Interview w/ Head of Security (45 mins)

• Stage 3. Live Challenge - w/ our Go-to-Market team (1h)

• Stage 4. Conversation w/ CEO (30 mins)

• Offer

• Identity Verification

WHAT WE OFFER

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

🍼 Enhanced parental leave

🧘‍♀️ Health & retirement benefits

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role

⚠️ the company will only contact candidates from an @the company.ai email address. We do not request banking or sensitive personal information during the recruiting process.