Customer Support Specialist - Trial to Hire
Company shown to members 🔒 · Remote · US, Latin America only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- US, Latin America only
- Languages
- English
- Skills and tools
- zendesk, customer success, saas, ticketing, knowledge base
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- United States, Mexico, Brazil, Argentina, Colombia, Chile, Peru, Costa Rica, Uruguay, Ecuador, Dominican Republic, Guatemala, Panama, Venezuela, Bolivia, Paraguay, El Salvador, Honduras, Nicaragua
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 2 February 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
About the company
The company is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
🏅the company is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!
The Role
We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about the company and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.
Responsibilities
- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the customer experience
Qualifications & Experience
- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience
Details
- Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
- Salary: $923.09 bi-weekly
- This is a temporary role with possibility to convert into full-time.
The Application Process
We have 6 stages
- Apply here and fill out our questions to tell us about you!
- Assignment
- Prescreen Call with the Talent Team
- Interview with Hiring Manager
- Panel/Final Interview
- Background & Reference Checks
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
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- Open 9 months
- No pay listed
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