Customer Support Representative
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 1+ years required
- Where you can live
- US only
- Skills and tools
- zendesk, freshdesk, onboarding, troubleshooting, technical support, ticketing
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 1+ years required
- Employer publication date
- 20 February 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.
Key Responsibilities
- Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
- Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
- Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
- Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
- Diagnose and resolve common software issues within the POS app and back-office tools
- Clearly document issues, steps taken, and resolutions within the support ticketing
system
- Escalate complex or unresolved issues to higher-level support or engineering teams with
proper context
- Collaborate with onboarding and installation teams to support newly live stores
- Identify recurring issues and provide feedback to product and support leadership
- Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments
Qualifications & Skills
- Required:
- 1–3 years of experience in technical support, customer support, or retail
technology support
- Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi
troubleshooting)
- Experience supporting POS systems or retail software
- Basic understanding of grocery store front-end operations
- Strong problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work scheduled shifts, including evenings or weekends if required
- Preferred:
- Experience supporting grocery, retail, or hospitality POS systems
- Familiarity with payment processing and EMV devices
- Experience using ticketing systems such as Zendesk, Freshdesk, or similar
- Comfort working in a fast-paced, high-volume support environment
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- Open 9 months
- No pay listed
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