Customer Success Engineer Germany

We are seeking a highly motivated individual to join our team as Customer Sucess Enegineer to be the first Operations team member for the German market ! You will be in charge of supporting our clients in their day-to-day usage of our services: maintaining the quality of the data provided, optimising the settings of the company data models and services for each user, building relationships with key stakeholders and promoting the new features developed.

The customer operations team is at the core of the company’s day-to-day business, constantly liaising between our tech team, our product manager, our sales team, our clients and external stakeholders. The role is a great opportunity to develop the company in Germany and growing the team.

Responsibilities

• Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of the company's solutions

• Be responsible for interactions with German stakeholders (eg meter operators, grids)

• Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems

• Monitor the company data quality overall to detect potential bugs and issues

• Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.

• Reports clients needs and product feedback to ensure continuous improvement of our service

• Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

• A previous experience as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated.

• Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset. Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area

• Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)

• Excellent communication skills in both English and German, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively

• Strong organisational and time management skills, with a keen attention to detail

The company offers ...

• A dynamic entrepreneurial environment

• An international team with many different nationalities

• An already developed client base waiting for us to develop more features

Perks & Benefits

At the company, we believe our employees should be fairly rewarded, share in the company’s success, and enjoy an open, flexible work environment that adapts to their individual needs.

In practice, this includes

• Flexible remote working to accommodate your schedule and personal requirements.

• State-of-the-art tools and equipment, tailored to your working style and habits, so you can perform at your best.

The company is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

At the company, we are building the next generation SaaS platform to empower the commercial management of renewable energy assets. Our mission is to accelerate the energy transition by enabling asset managers, investors, and operators to extract more value from their renewable portfolios.