Customer Success Application Engineer (EMEA)

WHO IS the company

The company is building the data foundation that powers industrial AI.

AI doesn’t work without real-world, contextualized data - the company makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap.

We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production.

Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, the company is powering the shift toward software-defined manufacturing.

WHY JOIN the company

BUILD THE INFRASTRUCTURE THAT MAKES INDUSTRIAL AI POSSIBLE

AI is moving beyond the cloud and into the physical world. At the company, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments.

WORK ON PROBLEMS WHERE SOFTWARE MEETS THE REAL WORLD

Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable.

HAVE REAL IMPACT, FAST

You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale.

JOIN A HIGH-PERFORMANCE TEAM

We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers.

OUR CULTURE

At the company, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other.

We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here.

ABOUT THE ROLE

The Application Engineer is a key technical role within the company Customer Success team and is responsible for ensuring successful configuration, deployment, and value realization of the company products for customers across EMEA.

The Application Engineer will work with prospective and existing customers during proof-of-concept projects and production implementations, validating requirements, developing best-practice configurations, and delivering technical outcomes that demonstrate measurable business value.

The Application Engineer will also partner closely with Sales Engineers, Account Managers, Product Management, Development, and the company Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports to the Director of Technical Delivery.

WHAT YOU’LL DO

• Validate customer requirements for proof-of-concept and production implementations of the company products.

• Configure the company products during proof-of-concepts, customer pilots, and production deployments.

• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully.

• Develop innovative solution approaches that help customers maximize value from the company products.

• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation.

• Provide Level 2 technical support to the company Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution.

• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales-to-implementation handovers.

• Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities.

• Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required.

WHAT YOU’LL BRING

MUST HAVE

• Professional experience working in a manufacturing or industrial environment, ideally in an Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or related technical role.

• Hands-on experience implementing or supporting software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.

• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.

• Experience with product configuration, technical troubleshooting, and customer-facing implementation or technical support activities.

• Working knowledge of scripting or coding using Python, JavaScript, or similar languages.

• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.

• Excellent communication skills, with the ability to work directly with customers, internal technical teams, sales teams, and partners.

• Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment.

• Fluency in German & English

NICE TO HAVE

• Experience with the company products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases.

• Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities.

• Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events.

• Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation.

• Experience working with industrial protocols, connectivity standards, or OT/IT environments.

• Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value.