Customer Success Account Manager, Mid-Market

Who we are

The company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at the company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role

You help customers adopt the platform, realise measurable value, and renew and expand with confidence. You pick up where Implementation leaves off, learn each customer's fleet and challenges, and advise on tailoring the company to them. You manage 100+ named accounts, using AI tooling to extend your reach and focus your time where it counts. Your understanding of the value customers get earns you the right to lead the ROI conversation, negotiate terms and close renewals that work for both sides, minimising financial attrition. You work with Sales, Support, Deal Desk, Operations and Product.

You should apply if

• You want to impact the industries that run our world : Your efforts will result in real-world impact, helping to keep the lights on, get food into stores, and most importantly, ensure workers return home safely.

• You have an innate curiosity about how businesses work : One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.

• You thrive the most when solving problems : Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.

• You are a natural relationship builder : Whether the relationship is with our customers or with cross-functional teams in the company, you are in constant communication and collaboration with key stakeholders to win as a team.

• You are the architect of your own career : If you put in the work, this role won't be your last at the company. This team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.

• You want to be with the best : At the company, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will

• Deeply understand the company platform's capabilities and explain them to businesses of all types, from field services and utilities to long-haul transportation and school buses.

• Manage a portfolio of 100+ named accounts, using AI tooling to accelerate your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business.

• Lead the ROI and value conversation into the renewal, negotiate favorable terms, and close renewals that are a win for both the customer and the company while minimizing financial attrition.

• Demonstrate a willingness to understand and explain technical issues to a non-technical audience and to engage the right cross-functional partners to drive resolution.

• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their the company products.

• Work cross-functionally with Sales, Support, Deal Desk, Operations and Product to strategically solve problems and optimize customer experience and business outcomes.

• Champion, role model, and embed the company's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role

• Business fluency in French (spoken and written).

• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales), ideally in SaaS, technology or logistics.

• A record of consistent quota over-achievement.

• Strong problem-solving, communication and presentation skills, and the ability to build trust with executives, users and internal teams.

• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.

• Comfort in a fast-changing, high-growth environment.

• A bachelor's degree from a 4-year institution, or equivalent practical experience.

An ideal candidate also has

• A strong bias towards action, big-picture thinking and high standards.

• An AI-first approach: you use AI tooling to drive efficiency and outcomes.

• Technical depth across a suite of products, with a bonus for hardware-software integration.

• Industry Knowledge: Experience with routing, navigation, commercial trucking fleets, and logistics.

Total Rewards

At the company, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At the company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at the company

At the company, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that the company is a place where people from all backgrounds can make an impact.

Accommodations

The company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [link for members] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

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Fraudulent Employment Offers

The company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in [link for members], [link for members] or [link for members]. For more information regarding fraudulent employment offers, please visit our  blog post here .