Customer Solution Architect, Team Lead

The company is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of the company across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.

As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.

WHAT YOU’LL DO

At the company, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:

• Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.

• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.

• Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.

• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.

• Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.

You'll be joining our team to support the company Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

PRE-SALES DISCOVERY

• Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the company platform, and define the criteria for success.

• Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the company platform and team.

• Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

PROOF-OF-VALUE ONBOARDING

• Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.

• Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.

• Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.

CUSTOMER SUCCESS & EXPANSION

• Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.

• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.

• Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.

TRUST & PLATFORM ADVOCACY

• Coach CSAs to act as internal and external champions of the company, building trust with customers through consistency, clarity, and deep product expertise.

• Uphold a standard of excellence in customer engagement, ensuring the company becomes embedded in the way our customers build.

PREFERRED EXPERIENCE

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.

• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.

• Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.

• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.

• Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.

• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.

• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

WHAT WE OFFER

• Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no the company offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

The company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

ABOUT THE TEAM

The company was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.