Customer Solution Architect (AMER)

The company is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of the company across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.

At the company, CSA’s are responsible for the entire customer journey, working closely with our most valuable users to:

• Uncover and understand business and technical requirements.

• Design and architect technical solutions built on the company platform.

• Work with customers to lead proof-of-value implementations.

• Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance.

Successful CSAs always put customers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the customer within the company.

You'll be joining our team to support the company Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

DISCOVERY

• Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the company platform, and define the criteria for success, ensuring customers can receive the guidance they need to achieve it.

• Design, build, and present the company platform demonstrations to high-value customers. Leverage quality storytelling to present the value of the company platform and of the entire the company Success team.

• Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

PROOF-OF-VALUE ONBOARDING

• Collaborate directly with customers to determine the technical scope of a proof-of-value to ensure customers recognize the value of the company platform while minimizing risk to adoption.

• Set proof-of-value timelines, business outcomes, and success criteria that ensure a customer is comfortable proceeding with the platform once a proof-of-value has been completed.

• Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

CUSTOMER SUCCESS

• Understand immediate custom goals (i.e onboard and adoption) as well as long-term customer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value customers.

• Deliver on synchronous and asynchronous engagements with the company customers, including application architecture assessments, database design and performance optimization, and proactive support to enable customers to scale with confidence.

• Serve as an internal champion for your customers and for the platform. Work closely with Support, Product, and Engineering to provide platform feedback, identify areas of improvement, while communicating platform roadmaps to customers.

• Invest in customer connections to build a trust-based relationship. Everyday CSA’s work with the production data stores of startups and enterprises alike. Building trust in the Success team and the company platform is paramount to a successful customer relationship.

PREFERRED EXPERIENCE

• 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.

• Strong background with relational database management systems such as PostgreSQL or MySQL.

• Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.

• Very strong communication skills, particularly of technical concepts. CSA’s at the company spend a significant amount of time translating business needs to technical outcomes, and technical concepts to organizational impact.

• Well-organized and effective storyteller with meaningful interpersonal skills. CSA’s often have to navigate multiple stakeholders with conflicting opinions, and the ability to effectively mediate this type of conflict is crucial.

• Experience with project management, business analysis and revenue operations tools. We use HubSpot, BigQuery etc., and familiarity with these platforms will help enable your success.

• Previous experience leading customer-facing engagements to deliver meaningful technical and business value.

WHAT WE OFFER

• Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no the company offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

The company covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

ABOUT THE TEAM

The company was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• ~400 team members

• 60+ countries

• 20+ languages spoken

• Over $1B raised (including our $500M Series F)

• 540,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.