Closing Team Leader

Overview

• At World Business the company (WBL), we provide flexible, short-term commercial loans backed by real estate to help small and medium-sized businesses across the United States, particularly those facing difficulties securing traditional financing.

• We are a fast-moving, results-driven organization focused on efficient execution, strong risk management, and protecting the company's collateral position.

About the Role

• Maintain an organized and efficient closing pipeline.

• Ensure loans progress from Clear-to-Close through funding within established timelines.

• Support Closing Analysts in meeting productivity, accuracy, and quality expectationsIdentify and resolve closing issues before they cause delays.

• Ensure closing documentation is accurate and complete.

• Reduce closing errors and post-closing deficiencies.

• Maintain effective communication with internal departments and external closing partners.

• Escalate complex issues to the Closing Manager promptly. .

What Success Looks Like

• Maintain an organized, productive Closing Team with clear priorities and accountability.

• Ensure loans progress efficiently from Clear-to-Close through closing and funding, meeting established SLAs and quality standards.

• Promote accurate and complete closing documentation while minimizing delays and post-closing defects.

• Identify workflow bottlenecks, resolve routine operational issues, and escalate complex exceptions appropriately.

• Support effective coordination across internal departments and external partners while helping protect WBL's collateral position.

What You'll Be Doing

• Daily Closing Operations

• Assist the Closing Manager with daily workflow, loan assignments, and closing priorities.

• Monitor the closing pipeline to ensure loans remain on schedule.

• Provide guidance and support to Closing Analysts on closing requirements and procedures.

• Review loan documents, settlement statements, payoff documentation, closing instructions, and related closing documentation.

• Verify that required closing conditions have been satisfied or appropriately approved before closing.

• Coordinate with Underwriting, Credit, Processing, Title, Legal, and Funding to resolve outstanding conditions.

• Identify potential closing delays and communicate concerns to the Closing Manager.

• Assist with complex or time-sensitive closings as needed.

• Team Support & Training

• Serve as the first point of contact for Closing Analysts regarding daily operational questions.

• Assist with onboarding, training, and development of new team members.

• Monitor individual workloads and assist with prioritizing assignments.

• Provide feedback on work quality, accuracy, and productivity.

• Reinforce compliance with established closing procedures and documentation standards.

• Communicate recurring performance or workflow concerns to the Closing Manager.

• Closing Coordination & Issue Resolution

• Coordinate with closing attorneys, title companies, settlement agents, and internal departments to facilitate timely closings.

• Assist in resolving documentation discrepancies, outstanding conditions, and scheduling issues.

• Monitor closing and funding deadlines and follow up on outstanding items.

• Escalate complex legal, title, collateral, or funding issues to the Closing Manager and appropriate departments.

• Ensure closing-related questions and concerns are addressed promptly.

• Quality Control & Process Improvement

• Review closing packages for accuracy, completeness, and consistency.

• Identify documentation errors and potential closing deficiencies before funding.

• Ensure adherence to established checklists, workflows, and company policies.

• Assist with tracking closing errors, turnaround times, and outstanding conditions.

• Recommend process improvements to increase efficiency and reduce errors.

• Support the Closing Manager in implementing updated procedures and quality standards.

• Compliance & Risk Management

• Ensure closing activities follow applicable company policies and regulatory requirements.

• Identify and escalate documentation, lien, legal, and collateral concerns.

• Support proper documentation and closing practices to protect WBL's collateral position.

• Refer exceptions requiring management or Legal approval to the appropriate authority.

Requirements

Education

• Bachelor’s or Associate’s degree, or equivalent relevant experience preferred.

Required Experience

• 5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related operations preferred.

• Experience guiding team members, coordinating workflows, and managing loan pipelines and deadlines.

• Experience reviewing loan documents, title commitments, settlement statements, and closing requirements.

• Experience coordinating with attorneys, title companies, and internal lending teams.

• Ability to identify and resolve routine closing issues and escalate complex matters.

Must-Have Requirements

• Strong knowledge of loan closing, title clearance, collateral documentation, and real estate-secured lending.

• Ability to manage workloads, prioritize deadlines, and meet SLAs.

• Strong attention to detail, communication, organization, and problem-solving skills.

Preferred Background / Industry Experience

• Experience in commercial or private lending, Non-QM mortgage lending, MCA, title insurance, escrow, or settlement.

• Previous experience as a Senior Closer, Closing Lead, or Closing Supervisor.

Key Soft Skills

• Leadership, accountability, and teamwork.

• Clear communication with internal teams and external partners.

• Strong prioritization, adaptability, and attention to detail.

Specific Technical Skills Needed

• Knowledge of closing, settlement, funding, post-closing, and title clearance.

• Ability to review loan documents, title commitments, lien searches, and settlement statements.

• Understanding of lien priority, title defects, UCC filings, and applicable lending regulations.

• Proficiency with loan origination systems, document management platforms, e-signature tools, and Microsoft Excel.

• Familiarity with title systems such as CSC and NETRO is a plus.

Remote Work Requirements

• Stable internet connection and a professional remote setup.

• Strong written and verbal English communication skills.

• Ability to work effectively with remote teams and maintain confidentiality.

Benefits

What We Offer

💰  Compensation  in USD.

🏖️  Benefits  include paid time off (PTO).

🌍  Work Environment:  Fully remote work environment.

Ready to Apply?

If this sounds like you, we'd love to hear from you - submit your CV in English and hit Apply