Client Account Executive

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

#LI-REMOTE

Key Responsibilities

• Customer Retention & Risk Management

• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).

• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.

• Monitor customer health scores, product adoption, and renewal risks.

• Upsell & Expansion

• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.

• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.

• Add revenue to the overall book of business through existing customer growth.

• Executive-Level Customer Communication

• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.

• Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience

• 3+ years of experience in account management, customer success, or sales, with a track record of managing and growing customer relationships.

• Experience selling to and building relationships with C-suite executives and senior-level decision-makers.

• Experience working in a SaaS or subscription-based business.

• A consultative approach to customer relationships, with the ability to uncover business needs and connect them to the right solutions.

• Strong communication and relationship-building skills, with the ability to influence stakeholders and navigate complex, multi-stakeholder organizations.

• Experience leveraging CRM systems (Salesforce preferred), customer success metrics, and account data to identify trends, risks, and growth opportunities.

• A track record of identifying and driving expansion opportunities within existing accounts.

• Experience developing and executing strategic account plans

Benefits

-Work from anywhere within the US for most roles

-Competitive Salary

-Medical, Dental, and Vision Insurance

-Flexible PTO

-401K - 100% vested with ~4% match

-12 Paid Holidays

-Company Laptop

-Reimbursement for home office expenses

-Employee Referral Bonuses

-Short-Term and Long-Term Disability Insurance

-FSA & HSA Options

-Life Insurance

-Personal and Professional Development

-Employee Assistance Program (Mental Health)

-Parental Leave + baby bonus