Change Management Lead / Manager

Change Management Lead / Manager

Role Overview

This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.

Key Responsibilities

• Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.

• Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.

• Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.

• Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.

• Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.

• Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.

• Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams.

• Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts.

• Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change.

• Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.

• Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program.

• Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.

Requirements

• 5+ years of experience in organizational change management supporting large, complex transformation programs.

• Proven experience working across multiple workstreams in fast-paced environments with shifting priorities.

• Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization.

• Exceptional written and verbal communication skills.

• Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences.

• Experience in healthcare, health technology, or other highly regulated industries preferred.