Category Analyst

The company is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

Join our team and make a difference in patient care.

About the Role

As a Category Analyst (Respiratory) at the company, you will play a pivotal role in building and managing our catalog of respiratory products and services. You will also manage our Insurance Coverage Criteria rules engine, which helps clinicians better understand what items are covered for patients during their time of need. This role involves collaborating closely with various internal and external stakeholders to ensure that our platform offers a comprehensive range of offerings aligned with market demand and business growth strategies.

Key Responsibilities

• Catalog Management:

• Collaborate with internal stakeholders to understand strategic areas for business expansion, such as new product categories or markets.

• Conduct in-depth analysis and research within the respiratory categories, including Oxygen, CPAP and Sleep, BiLevels, Ventilators, Nebulizers, Airway Clearance, Suction & Tracheostomy, and Testing & Monitoring. You will become a subject matter expert in product is-ness (how products exist, including their physical attributes), as well as product application (how patients, vendors, clinicians, payors, and manufacturers interact with your product categories). You will also build familiarity with market trends and the company's competitive landscape in your categories.

• Build and maintain the digital catalog in our Content Management System (CMS). You will analyze and organize various types and volumes of data, sourced from manufacturers and suppliers, to create product listings in our catalog. You will ensure accuracy, completeness, and usability of this catalog data.

• Continuously optimize the catalog content based on performance metrics, user feedback, and industry developments.

• Collaborate with cross-functional teams, including Product Management, Engineering, Account Management, and Customer Success, to enhance the quality and usability of the catalog.

• Insurance Coverage Criteria Management:

• Analyze complex insurance coverage criteria requirements related to the respiratory categories (e.g., oxygen and PAP LCDs).

• Translate these criteria into a flowchart of questions and outputs to facilitate product eligibility determination (our rules engine). Bring your design to life by building, testing, and launching it on the company platform.

• Attend webinars and perform periodic research to stay informed about regulatory and industry changes affecting your categories.

• Catalog & Coverage Criteria Alignment:

• Ensure seamless integration between the insurance rules engine and the catalog to enable efficient ordering processes.

• Conduct demonstrations of your work, internally and externally, to gather feedback and prioritize improvements with the greatest impact.

• Create and maintain documentation about your work to assist collaboration with colleagues and external stakeholders.

• Raise workflow improvement opportunities to relevant internal software development teams.

• Solve ad hoc issues and document the solutions for reuse by our support team.

Qualifications

Personal Skills

• Strong analytical skills with a keen attention to detail.

• Self-motivated and driven to manage projects through to their end.

• Adaptable to various types of projects within our domain.

• Works well with documented processes and raises opportunities for process improvements.

• Clear, concise, and effective written and verbal communication.

• Ability to translate complex concepts into easy-to-understand language and workflows.

• Ability to prioritize various tasks and concepts, while managing multiple timelines and finishing work on schedule.

• Collaborative mindset and excited to contribute to team success.

• Commitment to improving patient outcomes in the healthcare sector.

Technical Skills

• Previous consulting or project-based work experience (knowledge of project management concepts is a big plus).

• Proficiency in researching, analyzing, interpreting, and manipulating various types and sizes of datasets.

• Familiarity with coding concepts or willingness to learn.

• Knowledge of (or ability to pick up quickly) tools such as Google Workspace, Miro, Notion, Claude, Linear, and Databricks.

Nice to Have

• Experience in healthcare, especially Respiratory Therapy, that involved treating patients with oxygen, CPAP/BiLevel, nebulizers, ventilators, or other respiratory equipment.

• Experience with taxonomy or ontology development, category management, and/or market research.

• Experience with product information management systems (PIMs) or content management systems (CMS).

• Background in healthcare or knowledge of healthcare regulations, coding, and/or claims practices.

• Background in computer science, library science, data science, or math.

Benefits (full-time employees)

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums

• Employer HSA Contribution: Company-funded contributions to your Health Savings Account

• 401(k) Retirement Plan

• Equity Incentive Plan

• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance

• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces

• Flexible Vacation Policy

• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO)

• Home Office and Wellness Stipend

• Monthly Internet Stipend

• Annual Learning and Development Stipend

Base Salary Range (based on level and experience)

$70,000 - $80,000

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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position.