Billing & Back Office Support

Job Description: Clinical Administrative Specialist , Fully Remote

Only-Connect is a growing and innovative mental health company dedicated to providing high-quality, insurance driven care via our telehealth platforms. We are seeking a highly organized, detail-oriented, and experienced Clinical Administrative Specialist to join our team on a part-time basis with the opportunity to transition to full-time. This is a fully remote position offering flexibility and the chance to contribute significantly to our mission of accessible mental healthcare.

Responsibilities

• Verify client eligibility for mental health services, testing and psychiatric care

• Manage the onboarding process for new client accounts from first referral contact through intake.

• Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies.

• Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing.

• Maintain meticulous and organized records of all billing activities.

• Demonstrate proficiency in Microsoft Excel for data management and analysis.

• Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information

• Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed.

• Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members.

• Work independently and effectively under pressure to meet deadlines.

Qualifications

• Familiarity with account settlements and effective follow-up procedures.

• Strong Proficiency in Microsoft Excel

• Strong organizational skills and meticulous attention to detail.

• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.

• Ability to operate effectively as part of a team, stepping in when needed to support team members

• Reliable high-speed internet connection and good phone reception are mandatory.

• Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients

• Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7pm)

Compensation and Benefits

• Competitive hourly rate, commensurate with experience.

• Part-time position starting at 20 hours/week, building to 30-40 hours/week

• $20-30/hour, commensurate with experience

• Fully remote work environment offering flexibility and work-life balance.

• 1099 Independent Contract position

• Opportunity to be part of a supportive and growing team dedicated to improving access to mental healthcare.