Associate Program Manager, Technical Outreach

Who we are

The company empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the the company platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

The company serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gothe company.com to learn more.

About the Role

The company is looking for an Associate Program Manager, Technical Outreach to coordinate programs that improve technical knowledge sharing and collaboration across Technical Support Engineering and adjacent teams. As an associate program manager, you will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for development teams and scalable improvements. This role will report into Manager, Technical Support Engineering.

What You’ll Do

• Coordinate technical outreach programs from planning through execution.

• Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.

• Provide development teams with actionable technical and customer context to inform product improvements.

• Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.

• Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.

• Create and maintain clear technical content for support teams and stakeholders.

• Track program outcomes and use feedback to identify improvement opportunities.

What We’re Looking For

• 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field.

• Experience managing cross-functional projects from planning through execution.

• Understanding of SaaS products, technical troubleshooting, or support workflows.

• Ability to translate complex technical concepts and customer needs into clear guidance for development teams.

• Experience using data and feedback to prioritize improvements and measure program effectiveness.

• Strong written and verbal communication, organization, and stakeholder management skills.

Creating a diverse and inclusive workplace is one of the company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.  It is the company's policy to require that employees be authorized to receive access to the company products and technology.

Regarding US-based roles, depending on your role and primary work location, the company Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.