Account Manager, Personal Lines Client Care

Account Manager  –   Personal Lines Client Care

Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences.  We’ve  been recognized as Brokerage and Innovator of the  Year, and  have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times.

We’re growing our Personal Lines Client Care team  to  help  take  our  client experience  to the next level  and  elevate Mitch to new heights.   Are you an experienced Account Manager  who  enjoys building relationships , problem solving, and  ensuring clients feel supported and valued  throughout  every interaction? Join us!

What  you’ll  do

Working a s part of our Personal Lines Client Care team,   your passion for providing top-notch customer service will shine as you  support  our  existing  clients   with guidance  and  expertise  that h elps  to  strengthen   overall  retention.

You know that every client interaction is an opportunity to  better  meet their needs.  Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way.

You’ll work with clients through  multiple  channels to answer questions, make policy changes, review renewals, cross-sell, update files,  assist  with billing changes,  and  complete other service requests .  You’ll  be their go-to insurance expert,  providing  professional advice to  ensure  they  have  the protection they need.

What  you’re  amazing at

• Building strong  client  relationships and collaborating with teammates from across our brokerage

• Using strong sales instincts and creating client-focused solutions  that   help  provide better protection  and value

• Multi-tasking in a fast-paced environment and staying organized while dealing with information/requests coming from  different sources

• Applying s trong listening and critical thinking skills with an eye for detail

• Staying positive and thriving under pressure

Your qualifications

You’ve worked  as an Account Manager  or CSR  at an insurance brokerage for  two or more years  and have deep knowledge of Personal Lines products.  You also have your RIBO licence.

Where  you’ll  work is up to  you

We believe in providing a flexible work environment where our teammates have the  option  to work for us from anywhere across Canada.

Come join us

We have  very big  plans and are on an exciting path to the future. If you want to  help  bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable.

Mitch is an equal opportunity employer, and  we’re  committed to building an inclusive,  diverse  and inspiring environment for all employees. If you  require  any specific accommodations during the recruitment process, please let us know and  we’ll  be happy to work with you to meet your needs.