Account Manager

The company is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

We are looking for a motivated Account Manager in the Asia-Pacific region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.

Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at the company to help achieve the client’s goals and represent the company in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.

An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!

What You Will Do

• Own and manage a book of business

• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from the company’s offerings.

• Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.

• Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business

• Become a specialist on the company’s services and solutions, the benefits they provide, and their value to our customers.

• Become knowledgeable about the market competition in order to retain and upsell clients.

• Coordinate with internal Departments to resolve problems and provide service.

• Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.

• Develop growth strategies to increase your book of business

• Provide timely and accurate deal updates to management and executives on a regular basis. Identify product and process improvements through conversations with clients

• Assist other Account Managers daily to achieve team quota success.

• Meet (or exceed!) revenue and retention targets.

• Build, maintain, and close pipeline to consistently exceed quota.

• Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs)

• Position our company's capabilities and value proposition to resolve customer concerns or objections around the company’s services.

• Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.

• Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Role

• A minimum of 3 years of previous SaaS Sales or Account Management experience

• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.

• Experience up-selling, cross-selling, and renegotiating contracts

• Tech-savvy, with a strong interest in technology.

• Near-native proficiency in English and exceptional writing skills.

• Exceptional communication and interpersonal skills.

Bonus if you have

• Prior knowledge of the hosting industry.

• Outbound sales experiance.

Our Benefits

• Flexible and remote-first environment.

• Annual remote expense budget.

• Flexible PTO .

• Paid parental leave .

• Annual professional development budget: available after one year with the company.

• Sabbatical: available after three years with the company (and every three years thereafter).

• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.

• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.