VP, Product

At the company, our work helps hospitals recover the revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, we combine specialized expertise with proprietary technology to solve problems others can't. Just as importantly, we've built a workplace where people support one another, embrace innovation, and are trusted to do their best work.

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Position Summary

The VP, Product is a senior executive responsible for translating the company's business

strategy into a compelling product vision and driving that vision to reality through

exceptional product leadership. This role provides both strategic and tactical oversight of

the full product portfolio, working closely with senior leaders across Operations,

Technology, and other internal teams to ensure product investments deliver measurable

customer and business value. The VP, Product leads a high-performing Product

Management organization builds a culture of critical thinking and customer-centricity, and serves as the primary product authority across all of the company's solution lines. This is a high-visibility leadership role that requires a seasoned product executive who thrives in

ambiguity, leads with data, and has a demonstrated track record of scaling product

organizations in dynamic environments.

Key Responsibilities

• Define the company’s product vision, translating the company mission into a clear,

unifying product strategy and bringing distinct product capabilities together into

seamless, differentiated product experiences.

• Develop and drive the company's product strategy and roadmap across all lines of

business, articulating and enhancing the unique value propositions of the company's

solution lines based on deep understanding of market trends, operational

opportunities, key internal metrics, and voice of customer.

• Manage and prioritize the flow of work and product delivery schedules across

different lines of business and company initiatives to support the realization of

company and customer value on time and at quality.

• Organize and drive the Product team to deliver against roadmaps and targeted

outcomes, collaborating with functional leads across engineering, operations, data,

and client success to ensure full realization of product investments.

• Define and maintain best-practice product management methods, educating the

team in desired practices and creating a culture of critical thinking, organizational

excellence, and continuous improvement.

• Drive product outcomes and metrics while consistently seeking new value paths for

the product portfolio, balancing near-term revenue objectives with longer-term

strategic product development investments.

• Build and develop a trusted, high-capability Product Management organization that

may include Product Managers, Analysts, Business Owners, and key matrix

stakeholders, hiring for gaps and investing in team growth.

• Provide thought leadership to Product Managers when facing obstacles, develop

team members against their product areas, and invest in their continuous

improvement and career growth.

• Champion a customer-centric culture, constantly questioning and testing

assumptions around customer needs, using data and voice of customer to drive

product decision-making and prioritization.

• Manage and deliver product communications to internal project teams, executive

leadership, and corporate sponsors, ensuring transparency on roadmap progress,

trade-offs, and outcomes.

• Drive cross-functional alignment and influence without authority across Operations,

Technology, Finance, and Client Success to ensure product initiatives are

understood, supported, and realized.

• Champion a culture of measured risk-taking backed by data and strong hypotheses,

encouraging the team to identify root causes, uncover pockets of opportunity, and

build in rapidly changing environments.

• Ensure the security and responsible handling of highly sensitive personal data

across all product development activities, maintaining data privacy and compliance

as a top priority.

• Develop and deliver compelling executive-level presentations on product strategy,

roadmap progress, and business impact, communicating complex concepts in an

accessible and persuasive way for diverse audiences.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements,

or working conditions associated with the job. Employees may be required to perform other

job-related duties as required by their supervisor, subject to reasonable accommodation.

Education/Licensing/Certifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field

(required).

• Master's degree in Business Administration, Computer Science, Engineering, or a

related field (preferred).

• No specific certifications required; relevant product management certifications or

executive leadership programs are a plus.

Work Experience & Skills

• 7+ years of experience in a senior product leadership role, including demonstrated

success at the SVP, Head of Product, or CPO level leading a team in a high-growth

environment with a focus on scaling (required).

• Revenue cycle experience with client-facing product management, financial and

operational controls, and analytics experience (required).

• Proven track record of building and owning product roadmaps for both the longer

term (strategic) and short term (tactical) and achieving buy-in across a complex

organization (required).

• Demonstrated experience driving product innovation and managing product

portfolios through multiple lifecycle stages in a fast-paced, evolving environment

(required).

• Experience working with highly sensitive personal data and maintaining its security

as a top priority, with an understanding of big data and technology at scale

(required).

• Experience in driving cross-functional alignment and influencing without authority

across a matrixed, senior stakeholder environment (required).

• Entrepreneurial mindset with a bias for action, a willingness to take measured risks

backed by data and strong hypotheses, and experience building in rapidly changing

environments (required).

• Exceptional communicator with strong technical acumen, able to engage credibly

with engineering teams and convey complex ideas clearly to both technical and

non-technical audiences (required).

• Ability to go deep on a problem independently or by directing a team to uncover root

causes and find pockets of opportunity across the product portfolio (required).

• Seasoned product strategy and roadmap ownership skills with the ability to

translate business objectives into prioritized, actionable product plans across

multiple lines of business.

• Strong people leadership and organizational development skills with a track record

of building, retaining, and elevating high-performing product management teams.

• Exceptional executive communication and presentation skills, including the ability

to develop and deliver compelling narratives on product strategy and business

impact for senior and board-level audiences.

• Deep customer-centric mindset with the ability to synthesize market trends,

operational data, and voice of customer into differentiated product strategy.

• Comfort operating in ambiguity with a flexible operating range, a propensity for

action, and the ability to build structure and direction in rapidly changing

environments.

• Strong analytical and data-driven decision-making skills with the ability to identify

root causes, measure product outcomes, and continuously optimize the portfolio

for business value.

• Natural entrepreneurial mindset with a get-things-done orientation and the ability to

balance strategic thinking with hands-on execution across a complex, multi-stakeholder environment.

• Strong cross-functional influence and alignment skills with the ability to build

trusted relationships and drive shared outcomes across Operations, Engineering,

Finance, and Client Success.

• High integrity approach to data privacy and information security, with an

understanding of the responsibilities associated with managing sensitive personal

and healthcare data at scale.

• Propensity for continuous learning and staying current with product management

best practices, healthcare market dynamics, and emerging technology trends

relevant to the revenue cycle.

• Demonstrated ability to develop and deliver executive-level presentations; excellent

verbal and written communication with a proven ability to convey complex concepts

in an accessible and compelling way.

Work at Home Requirements

• A quiet, distraction-free environment to work from in your home.

• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.

• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia

The company is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunities for all applicants and employees. We make employment decisions without regard to any characteristic protected by applicable law and encourage individuals of all backgrounds to apply.

Employment is contingent upon eligibility to work in the United States, verification of employment history, and successful completion of a background check.