VIP Relationship Manager, Emerging Markets
Company shown to members 🔒 · Remote · South Africa, Europe only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 5+ years required
- Where you can live
- South Africa, Europe only
- Languages
- English, French, German, Arabic
- Skills and tools
- salesforce, hubspot, outreach, onboarding, upsell, crm
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- United Kingdom, Ireland, Germany, Netherlands, France, Spain, Portugal, Italy, Poland, Romania, Belgium, Czech Republic, Greece, Austria, Sweden, Denmark, Norway, Finland, Switzerland, Hungary, Bulgaria, Croatia, Serbia, Ukraine, Lithuania, Latvia, Estonia, Slovakia, Slovenia, Luxembourg, Cyprus, Malta, Turkey, South Africa
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- 5+ years required
- Employer publication date
- 12 May 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
Who We Are
At the company, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
The company is a leading crypto exchange, and the developer of the company Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). The company is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are seeking a dynamic and results-driven VIP Relationship Manager to join our rapidly growing Emerging Markets team. In this role, you will be the primary point of contact for our high-net-worth individual (HNWI) and institutional clients across three key markets: Africa, Switzerland, and Pakistan. You will be responsible for onboarding, nurturing, and retaining VIP clients while driving volume growth and deepening product adoption across our exchange ecosystem. This role requires a unique ability to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape.
What You’ll Be Doing
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Client Relationship Management
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Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds
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Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders
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Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities
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Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly
Business Development & Growth
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Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns
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Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products)
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Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan
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Represent the exchange at key conferences, summits, and community events in the assigned region
Market Intelligence & Feedback
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Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa.
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Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions
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Identify emerging trends in trading behavior and asset preferences among VIP client segments
What We Look For In You
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Experience & Background
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5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services
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Proven track record managing high-value client portfolios with demonstrable revenue impact
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Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred
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Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage
Skills & Competencies
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Exceptional interpersonal and communication skills with the ability to build rapport across cultures
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Strong commercial acumen with ability to identify revenue opportunities and close deals
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Deep understanding of crypto products: spot trading, perpetual futures, options, and staking
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Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting
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Self-starter mentality with ability to operate autonomously in a fast-paced environment
Languages
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Fluency in English is required
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Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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More that we love to tell you along the process!
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Notice
All official the company vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to the company 's Candidate Privacy Notice .
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