US Medical Biller

ABOUT THE ROLE

Hi, I’m Karen Salmon [link for members] the U.S. Insurance Lead here at the company. I’ve been with the company for over two years and lead a small but mighty team supporting U.S.-based clinics through the real, day-to-day complexities of insurance billing.

Our work is all about helping clinics get paid accurately and on time. We collaborate closely with payers, internal teams, and clinic staff to remove friction, clarify processes, and advocate for our customers. We're also directly involved in shaping how the company builds and improves its U.S. billing tools and services.

As the company continues to grow in the U.S., so does our need for experienced billers, people who know their way around claims and denials, but also love solving problems, building relationships, and contributing to a growing team.

WHAT IMPACT WE’RE LOOKING FOR YOU TO MAKE

In this role, you’ll play a key part in delivering high-quality billing support to our U.S. customers while helping shape how our billing service grows and operates. Success in this role looks like:

• Submitting clean claims efficiently and accurately for your assigned clinics

• Following up on denials and rejections with urgency and clarity

• Posting payments, reconciling accounts, and communicating proactively with clinics

• Helping build internal billing documentation and resources to support knowledge sharing

• Identifying trends, payer issues, and process gaps and collaborating on improvements

You’ll be working closely with our U.S. Insurance Lead, Billing Experts, and the broader Support team, all while helping us set the bar for what great billing service at the company looks like.

THE EXPERIENCE WE NEED

We're looking for someone who’s confident navigating insurance billing and brings a collaborative, detail-focused approach to their work. Specifically:

• 3–5+ years of U.S. medical billing experience (including full-cycle billing)

• Experience working with Medicare, Medicaid, commercial insurance, and workers’ comp

• Familiarity with billing systems like Office Ally, Availity, Kareo, Epic, or similar tools

• Strong understanding of CPT, ICD-10, HCPCS, and how to interpret EOBs/ERAs

• Confident communicator, clear, professional, and able to build rapport with clinic staff

MORE ABOUT the company

The company is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at the company plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.

The company is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go.

We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team. Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at the company.

COMPENSATION & BENEFITS

The company’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $55,000 USD for the US Medical Billing role at the company. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high growth environment.

At the company, we offer flexible benefits options that includes a range of health, dental, and vision plans, with a 100% employer-paid option. Employees have access to income protection through life insurance and disability coverage, and can choose between an FSA or HSA (with the high deductible plan option) for medical expenses. Our well-being perks feature services like One Medical for virtual care, Spring Health for personalized mental health support, XP Health for vision care, and much more to support your overall health and wellness.

You can explore our benefits package here: Canadian Benefits [link for members] · US Benefits [link for members]

The company takes job scams and candidate fraud seriously. The company will only contact you from an [link for members] [link for members] email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [link for members] before sharing any personal information.