Telemedicine Patient Advocate

About Hone

The company is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Fight for the Customer

• Execute Ruthlessly

• Communicate Candidly, Clearly, and Kindly

• Collaborate Selflessly

• Practice Calculated Risk-Taking

• Maximize Joy and Gratitude

The company has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

Patient Advocate Location: Remote (USA) Employment Type: Full-time

The Role

We’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience.

Responsibilities

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Respond to patient inquiries via email, chat, and SMS using Zendesk

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Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros

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Escalate complex cases and document updates clearly in the EMR

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Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care

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Identify recurring trends and suggest process improvements

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Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT)

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Contribute to peer learning, documentation, and team knowledge

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Be available for occasional overtime—voluntary or mandatory depending on business needs

About You

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Strong multitasking and time management skills

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Comfortable working in a fast-paced, ever-evolving environment

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Creative problem solver with a results-driven mindset

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Adaptable to new tools, systems, and workflows

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Able to work both independently and collaboratively

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Experience in healthcare, telehealth, or customer support is a plus

Our Ideal Candidate

You’re a motivated multi-tasker who finds fulfillment in meaningful work. You embrace change, tackle challenges with enthusiasm, and thrive in a high-growth environment. You're an excellent communicator, a proactive team player, and a humble leader who’s always eager to learn and improve. Above all, you care deeply about helping people live longer, healthier lives.

Compensation

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This is an hourly, non-exempt role with annual compensation equivalent to $42,000–$50,000 , depending on experience and qualifications.

Benefits*

The company wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment

• Competitive compensation and equity options

• Health, dental, and vision insurance coverage

• Short-term disability and basic life coverage

• Flexible Spending Accounts (FSAs)

• Lifestyle Spending Accounts (LSAs)

• We follow federal holidays and have uncapped time off for exempt employees

• Budget for the technology tools you need (laptop, monitor, and/or special software)

• A focus on company-sponsored activities to foster engagement (both virtual and in-person)

• Waived membership fees for any Hone team members utilizing Hone products

*These benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.