Technical Support Representative
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 14 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Entry-level (years not stated)
- Where you can live
- US only
- Skills and tools
- sql, troubleshooting, technical support, ticketing, knowledge base
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- Entry-level (years not stated)
- Employer publication date
- 29 September 2026
- First recorded by Psst
- 14 October 2026
- Last checked at the source
- 10 November 2026
About the job
About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of the company, which acquires and grows vertical market software companies.
The Role
As a Technical Support Representative, you will help veterinary practices keep their imaging workflows running smoothly. You will troubleshoot Keystone PACS installations, integrations, and connectivity issues, and deliver the fast, friendly support our clients count on, including for urgent situations where patient care depends on it.
What You'll Do
- Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
- Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
- Support installations, upgrades, and integrations with imaging modalities and practice management systems
- Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
- Manage user accounts, permissions, and access
- Document and track every issue in the ticketing system, and write clear knowledge base articles
- Train clients on Keystone features, new releases, and best practices
- Escalate complex issues to Development and follow through to resolution
- Participate in an after-hours / on-call rotation for emergency support
- Share recurring issues and client feedback to help improve the product
Requirements
What You Bring
- 2+ years of technical support, help desk, or IT experience, ideally supporting software customers
- Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
- Clear, patient communication with non-technical users
- Strong ownership and follow-through, with a calm approach under pressure
- Experience with a ticketing system
Nice to Have
- Experience with DICOM, PACS, or medical imaging systems
- Background in veterinary or healthcare technology
- Familiarity with SQL or basic scripting
Benefits
What We Offer
- Competitive base salary
- Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
- 401(k) program
- Unlimited paid time off
- Fully remote, work-from-home role
- The chance to make a real impact on a growing team in a specialized, mission-driven industry.
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