Technical Support - N
Company shown to members 🔒 · Remote · Philippines only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- Experience not stated
- Where you can live
- Philippines only
- Skills and tools
- zendesk, jira, aws, azure, linux, troubleshooting
- Degree or licence
- Mentioned (bachelor)
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Job details
- Where you can work
- Philippines
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- Experience not stated
- Employer publication date
- 20 May 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 8 November 2026
About the job
Job Summary
The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Provide technical support via phone, email, chat, or ticketing systems
- Troubleshoot hardware, software, network, and system-related issues
- Diagnose problems and implement effective solutions in a timely manner
- Escalate complex or unresolved issues to higher-level support teams
- Document incidents, solutions, and troubleshooting steps in support systems
- Install, configure, and maintain systems, applications, and devices
- Assist with system upgrades, patches, and routine maintenance
- Monitor system performance and proactively identify potential issues
- Educate users on best practices and proper system usage
- Collaborate with cross-functional teams (IT, engineering, product teams)
Requirements
Required Skills & Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- Proven experience in technical support, help desk, or IT services
- Strong troubleshooting and problem-solving skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, VPN)
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
- Good understanding of hardware components and peripherals
- Strong communication and customer service skills
- Ability to work independently and under pressure
Benefits
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or ITIL
- Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)
- Knowledge of cybersecurity basics
Key Competencies
- Customer-focused mindset
- Attention to detail
- Analytical thinking
- Time management
- Team collaboration
- Adaptability
Work Environment
- May require shift work (including nights/weekends depending on “N” designation)
- Office-based, remote, or hybrid setup
- Fast-paced support environment
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- Open 6 months
- No pay listed
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