Technical Support and Sales Rep

Location Details

At the company the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit the company office to meet with your team for events or offsites. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Hawaii, Illinois, Louisiana, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Dakota, Oregon, Virginia, the Virgin Islands, Washington, or the metro cities of Austin, TX and Washington D.C.

Join our team...

As a Technical Support & Sales Rep at the company, you will   r espond to inbound customer inqu iries  pro viding  expert advice, troubleshooting  support , and  offering customized solutions to help grow their  busi ness. In t his tech-to-sales role, y ou’ll  engage with a wide range of businesses - from startups and sole proprieto rs to  estab lished  companies  -  conducting discovery conversatio ns to  id entify  their needs. This role is ideal for motivated sales professionals driven to exceed targets and earn substantial commissions.

What you'll get to do...

• Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.

• Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product.

• Develop and  maintain  a comprehensive and current understanding of products, services,  prices  and promotions, as a basis for  identifying  customer value and potential sales.

• Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs.

• Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential.

• Respond to technical inquiries from customers through various channels (phone, email, chat).

• Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day .

• Flex with customer demand ,  by  s eamlessly pivot ing to support  outbound sales  efforts when needed.

Your experience should include...

• A high school diploma, GED, or equivalent work experience.

• 2+ years’ sales experience with a proven record of understanding customer needs.

• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.

You might also have...

• Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is  advantageous .

• Experience owning and/or  operating  a small and/or midsize business (SMB).

Schedule

Our shifts may require working nights, weekends, and holidays.

Compensation & Benefits

What we offer

Working at the company offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.

This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid vacation and personal time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with the company’s benefit plans and applicable law.

Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Compensation

As with many sales roles, our compensation combines both an initial starting hourly rate ($17/hour) and the opportunity to earn additional income through our variable incentive plan. Employees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned between $50,000 and $60,000 when variable incentive compensation is included.

We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ) . Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  The company is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. The company is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .

At the company, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be  found on our Diversity Careers page .

The company is proud to be an equal opportunity employer. The company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.   Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [link for members] .

Colorado Residents:  In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

The company doesn’t accept unsolicited resumes from recruiters or employment agencies.