Technical Integration Specialist (EMEA)

About the Position

Launched in 2019, the company is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by serving as the technical advisor to e-commerce companies (our customers) on integrating their websites and mobile applications with the company's platform. You are the technical expert customers rely on for guidance on how to integrate, advising their engineering teams on the APIs, libraries, and configuration that make the integration successful. This includes:

• Integration guidance. Working with customers to understand their architecture and goals and advising them on how to approach their technical integration in accordance with best practices.

• API and library expertise. Advising customers on how to integrate with the company's APIs and open source libraries.

• Technical advisory. Recommending proven technical approaches and informing integration decisions alongside the Technical Project Manager, Customer Success Manager, and other Engineering teams.

• Index architecture. Guiding customers in structuring their product catalogs, including catalog data, facets, sort orders, and results.

• Communication. Acting as the technical point of contact for customers and translating complex concepts into clear guidance.

• Continuous improvement. Capturing what you learn across integrations to strengthen the company's documentation, onboarding, and best practices.

Requirements

• Experience in a customer-facing technical role such as solutions engineering, technical consulting, integration, or developer advisory work

• Knowledge of REST-based web services, APIs, and integration best practices

• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly to customer engineering teams and technical stakeholders

• Detail-oriented with a commitment to guiding customers to high-quality outcomes

• Strong problem-solving skills and a consultative approach to technical decision-making

Preferred Qualifications

• Familiarity with structured data formats (JSON, CSV) and core search/index concepts

• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs

• Understanding of server side and client side contexts, and network request routing / HTTP

• Familiarity working with open source libraries, JavaScript web application development, and integration patterns

• Proficiency using AI tools to accelerate technical work, such as AI coding assistants and LLM-based debugging or documentation workflows

Benefits

• 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year

• 🌎 Fully remote team - choose where you live

• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office

• 💻 Apple laptops provided for new employees

• 🧑‍🎓 Training and development budget for every employee, refreshed each year

• 👪 Maternity & Paternity leave for qualified employees

• 🧠 Work with smart people who will help you grow and make a meaningful impact

• 💵 This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results.

• 🎉 Regular team offsites to connect and collaborate

Diversity, Equity, and Inclusion at the company

At the company.io [link for members] we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.

How we handle your data

By submitting this application, you acknowledge that the company will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.

How we handle your data. By submitting this application, you acknowledge that the company will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice [link for members] After that period your data will be deleted or anonymized.