Technical Delivery Manager – Healthcare, Release Management & AI

We are looking for an outcome-oriented, commercially minded Delivery Manager to run the execution and scaling of our patient services hub platforms. You will own the answer to one question: is it going to ship when we said it would? Releases, features, integrations, and fixes - on time, at quality, in a compliance-heavy environment where a missed date has a downstream cost to patients waiting on therapy.

This is the operational engine of our technology organization. You will be the connective tissue between the Product Owner, who decides what gets built, and the developers who build it - while keeping work synchronized with our AI Lead, data team, and IT operations group. Externally, you are the delivery counterpart to our Implementation leaders.

We expect you to work with AI, not around it. The team runs on Jira, Confluence, and Rovo and uses Claude and Claude Code in its daily practice. We want less manual ticket maintenance and status assembly and more forward-looking signal - earlier risk detection, better forecasting, dependencies surfaced before they reach a developer. You will help build that capability rather than inherit it finished.

Status reporting exists to provide transparency into where things stand, not to fill a meeting. The same applies to process: we want agile practice tailored to a fast-moving, highly regulated healthcare business rather than a framework followed by the book. All of it in service of our mission to remove barriers between patients and the care they need.

Core Duties/Responsibilities

• On-Time Delivery: Own delivery predictability and execution against commitments. Plan, sequence, and drive sprint and release execution so that features, enhancements, integrations, and fixes land when promised - and when a date is at risk, surface it early with options rather than late with an explanation.

• Delivery Flow & Execution Discipline: Actively manage work from sprint commitment through completion. Maintain visibility to work in progress, aging items, blockers, handoffs, carry-over, and unplanned work; intervene early when execution drifts. Establish and reinforce clear ownership, estimation, status, and definition-of-done practices so work does not stall silently or move outside the delivery process.

• Release and Environment Coordination: Own release planning and readiness across development, sandbox, UAT, and production, ensuring required approvals, deployment plans, rollback plans, environment readiness, and post-deployment verification are coordinated and completed.

• Cross-Functional Dependency Management: Map, manage, and unblock dependencies across the Product Owner, development team, AI Lead, data team, IT Ops, and external integrations. Work ahead of the team to surface technical and operational dependencies early, sequence shared work deliberately, and prevent dependencies from colliding mid-sprint or threatening delivery commitments.

• Vendor and Partner Coordination: Serve as the technical and delivery counterpart to Implementation in engagements with pharma brand partners, specialty pharmacies, and data vendors - tracking third-party commitments, integration readiness, and the external dependencies that affect our dates.

• Capacity and Contract Resourcing: Forecast team capacity against committed and anticipated demand, accounting for PTO, production support, unplanned work, dependencies, and competing initiatives. Partner with the Product Owner to establish realistic sprint and release commitments. Decide when to augment with contract resources, then own their onboarding, workload, throughput, and quality - and the utilization data behind staffing and budget decisions.

• AI-Assisted Delivery Operations: Use Jira, Confluence, Rovo, Claude, and Claude Code to reduce manual tracking and reporting effort and to strengthen risk visibility, forecasting accuracy, and early blocker detection across the delivery pipeline.

• Compliance-Gated Execution: Ensure deployment schedules, data flows, and platform changes align with HIPAA, TCPA, OIG guidance, and organizational change management and security policy - with traceable records of work, approvals, and deployments.

• Transparent Delivery Reporting: Report in plain language on progress, release timing, risk, and trade-offs, and track the measures that show whether delivery is actually improving: on-time release rate, cycle and lead time, carry-over, unplanned work, and escaped defects.

• Pragmatic Agile Leadership: Facilitate planning, refinement, stand-ups, reviews, and retrospectives in whatever form serves the work. Coach the team on breakdown, estimation, and definition-of-done discipline, protect focus from mid-sprint churn, and turn retrospective findings into changes that stick.

Skills & Requirements

• 4+ years as a Delivery Manager, Technical Scrum Master, or Program Manager, with direct accountability for hitting release and feature commitments.

• Experience in a patient services hub, specialty pharmacy, or healthcare IT environment, or comparable exposure to a regulated, multi-party healthcare delivery context.

• Technical and operational literacy in healthcare data workflows, integrations, and hub CRM platforms such as Salesforce Health Cloud.

• A track record of effectively managing complex, multi-party vendor and manufacturer dependencies.

• Experience coordinating releases and deployments, including change management, environment strategy, and go/no-go decisions.

• Hands-on use of generative AI productivity tools and AI-driven insight within agile management platforms; practical proficiency in Jira and Confluence.

• Strong data literacy - able to analyze cycle time, lead time, and workflow efficiency and act on what the numbers say rather than on the loudest request.

• Exceptional communication, negotiation, and conflict-resolution skills, with a commercial mindset that connects delivery decisions to business and patient care consequences.

• Comfort operating at pace and driving accountability in a fully remote environment.

Education, Certifications and Experience

• Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or equivalent practical experience.

• Experience delivering on the Salesforce platform preferred; Health Cloud experience a strong advantage.

• Experience with patient access, hub services, market access, or revenue cycle management programs a strong advantage.

• Familiarity with HIPAA, TCPA, and OIG guidance as they apply to patient support programs preferred.

• Experience with CI/CD, DevOps practices, or Salesforce DX preferred.

• Familiarity with Atlassian Rovo, Claude, or comparable AI assistants in a delivery context preferred.

• Relevant certifications preferred, including: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI-ACP, SAFe Scrum Master or Release Train Engineer, PMP, or Salesforce Certified Administrator.

Physical Requirements

• As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee’s home address listed in their employment file.

• Prolonged periods of sitting at a desk and working on a computer

• Keyboarding

• Speaking

• Must be able to lift up to 15 pounds at times

• Flexibility of working hours to support activities across EST to PST zones

• Minimal travel possible

The company Culture Philosophy

At the company we have created a culture that is supportive, dedicated, and teamwork driven.  We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.

Our employees bring strength of mind and spirit to make the extraordinary happen every day.  With humility and compassion at our core, the company is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.

We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.

The company is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.

At the company, we are deeply committed to pay transparency and equity. The annual range for this position is $120,000 - 145,000, based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance.

Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, the company prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity.

Join the company, where your career growth, well-being, and contributions truly matter!