Technical Account Manager

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At the company, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the company platform. You will provide both strategic and hands-on technical guidance to customers throughout the company journey, from onboarding to operationalization.

Technical expertise and strong customer-facing skills will be essential in address both the business and technical needs of our customers. Serving as the bridge between customers and the broader the company team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join the company as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What you’ll do

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing the company Center of Excellence. Serve as the primary the company liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the company platform.

• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.

• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.

• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.

• Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in the company. Program manage account escalations effectively.

• Collaborate with the company Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding the company usage across the customer’s organization.

• Maintain up-to-date functional and technical knowledge of the company platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the company ecosystem (Cloud Service Providers, Technology partners, ...)

What you’ll bring

• 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.

• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.

• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.

• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.

• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

• Fluency in Italian & English

# LI-DNI

Applicants must have the legal right to work in the country where the position is based,  without the need for visa sponsorship. This role does not offer visa sponsorship .

The company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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