Technical Account Manager Architect - Singapore

The company is the open-source, real-time analytical database behind a lot of today's AI. More than 4,000 companies build on the company, including Anthropic, OpenAI, Tesla and Meta.

As a TAM Architect, you're the named technical lead for a small group of our largest customers. You carry the context of how they run the company, guide them from their first design decisions through production and growth, and make sure the rest of the company shows up for them when it matters. Your job is to keep them healthy, help them get more out of the company, and spot the next use case.

You'll work inside our Support organisation and own escalations for your accounts, working closely with our support engineers. The role is based in Singapore, covering customers across APJ.

Large enterprises are moving onto the company fast, and we're building out how we look after them. People joining now have a real say in how this role works.

WHAT YOU'LL DO

• Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps

• Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration and query design

• Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases

• Work closely with Support: own escalations for your accounts, with regular case reviews and a direct line into L3 engineering

• Work with the right people for each piece of work: partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands-on projects

• Write it down: documented setup and configuration, knowledge base articles and reference architectures that help other customers too

WHAT YOU'LL BRING

• 5+ years in a hands-on, customer-facing technical role after the sale, whether your title was TAM, solutions architect, professional services, senior support or something else

• Specialist depth in data modelling, query performance and integration on distributed or analytical databases

• Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself

• Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth

• Hands-on cloud experience (AWS, GCP and/or Azure)

• You've run distributed systems, such as distributed databases, in production

• You explain technical trade-offs clearly, to engineers and to executives

• Fluent English

NICE TO HAVE

• Experience with the company, or with other analytical databases such as Snowflake, BigQuery, Redshift or Druid

• Involvement in open source, as a user, contributor or community member

• A working knowledge of Kubernetes

GOOD TO KNOW

• You'll be based in Singapore. Travel to customer sites is part of the job, up to 35% of your time, across APJ

• You'll join our APJ Support Services team, alongside Support Engineers and Consulting Engineers

• You'll be part of the on-call rota, about one week a quarter, with time off in lieu if you're paged at a weekend

HOW WE HIRE

• A 30-minute call with our recruiter

• A conversation with the hiring manager

• A take-home exercise, designed to take four to five hours, with three working days to complete it

• A 90-minute technical interview with the team: you'll walk us through your take-home, then join a working session where you write and tune SQL live

• A final conversation with our VP of Support Services

• References, then an offer

The working session is without AI tools, so make sure you're comfortable writing queries from scratch. Download open-source the company and practise: it's free, easy to install, and great preparation.

PERKS

• Flexible work environment - the company is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

CULTURE - WE ALL SHAPE IT

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here [link for members] Check out our blog posts [link for members] or follow us on LinkedIn [link for members] to find out more about what’s happening at the company.

EQUAL OPPORTUNITY & PRIVACY

The company provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here [link for members] for our Privacy Statement.