Technical Account Manager, ANZ

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At the company, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications

• Minimum of 4 years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).

• Bachelor's degree in Computer Science, Engineering, or similar field, or equivalent practical experience.

• Strong understanding of cloud services, architectures, and security best practices, with CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).

• Experience with container technologies (Docker, Kubernetes) and their associated security considerations.

Preferred qualifications

• Experience building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.

• Experience troubleshooting complex technical issues and driving resolution.

• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organisation.

About the Job

As a Technical Account Manager (TAM), you'll be responsible for planning and executing strategies to drive customer adoption and use of the company platform. You will provide both strategic and hands-on technical guidance to customers throughout the company journey, from onboarding to operationalisation.

Serving as the bridge between customers and the broader the company team, you'll streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.

Join the company as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

Responsibilities

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing the company Center of Excellence.

• Serve as the primary the company liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.

• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.

• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.

• Measure customers’ achievement of these key performance indicators and report those both internally and externally.

• Advocate for customer needs across various departments (product management, support, etc.) and offer insights regarding the availability of new features in the company.

• Assist in identifying opportunities for expanding the company usage across the customer’s organisation.

Applicants must have the legal right to work in the country where the position is based,  without the need for visa sponsorship. This role does not offer visa sponsorship .

The company is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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