Technical Account Manager

Remote, Brazil, Full Time, Individual Contributor, +3 years of experience

Who We Are

At the company, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

About The Role

We are orchestrating the best high-performing team!

We are looking for a Technical Account Manager to own and elevate the company's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. You will be the senior technical voice for our most strategic accounts in the region — and the person who sets the standard for how great technical partnership looks at the company.

Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and resilience — someone who can stay steady under pressure, push through hard problems, and come out the other side with better solutions and stronger customer relationships than before.

This role also sits at the heart of the company's cross-functional engine. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability the company's customers expect.

If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world — this role is for you.

Your contribution will be

Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges

Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation

Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring

Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value

Partner with developers and senior engineers to provide strategic technical guidance and support solution design

Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap

Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth

Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery

Champion the LATAM customer base internally, bringing regional intelligence into the company's strategic conversations

Skills You Need

Minimum Qualifications

Fluency in English and Portuguese is a plus ; Spanish is a plus

5+ years of experience in technical account management or integration engineering, preferably in fintech or payments

Proven track record of leading or mentoring technical teams

Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger

Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks

Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent

Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar

Strong analytical, problem-solving, and project management skills

Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects

Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels

Experience with ticketing systems is a plus

What We Offer at the company

Competitive Compensation

Remote Work – You can work from everywhere!

Home Office Bonus – A one-time allowance to help you create your ideal home office.

Work Equipment

Stock Options

Health Plan wherever you are.

Flexible Days Off