Team Lead - ODC

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The company Link’s vision is to build connected data applications that improve research and patient outcomes.

As a Team Lead for one of our Data Operations teams, you will lead a remote team of 50+ freelancers who execute on large-scale data generation pipelines. You will design business processes and drive process improvements as well as technology improvements.

You plan and control these business processes and support their execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects. As a first-line manager and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged.

To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with leadership, analysts, engineers and researchers.

The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.

What You'll Do

• Scale Leadership: Lead and mentor a dynamic remote team of approx. 50, fostering a proactive, high-performing environment at scale

• Pioneer AI-Driven Solutions: Identify opportunities to integrate AI into operational workflows to accelerate web research, enhance data quality, and drive next-level automation

• Operational Excellence: Take full ownership of team KPIs, ensuring daily targets for data quality and volume are met across your entire headcount

• Collaborate on AI & Tools: Partner closely with engineering teams to build, test, and scale innovative AI-driven tooling and process automation

• Process Architecture: Drive the implementation of quality and efficiency projects that allow a team of approx. 50 to operate as a cohesive unit

Requirements

• Leadership: You have experience leading or coordinating others in a professional or fast-paced environment

• Tech-Forward Mindset: A strong understanding of process workflows

• Remote Effective: You are comfortable working remotely and can work effectively and autonomously in an international environment

• Effective Communication: You can distill complex instructions into simple, actionable steps for a large, diverse, and remote workforce

• Problem-Solving & Data Literacy: You are comfortable looking at performance data to identify bottlenecks and can suggest practical solutions to keep the operation running smoothly

Nice to Have

• Connection with life sciences (education or professional experience)

Interviewing with the company

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.

• Within 3 days, you will receive a link to a personality assessment administered by a third party, unless you have already completed it with the company previously.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager

• A practical case exercise

• A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Opportunity to work in a diverse and international workspace

• Life insurance

• Charity bonus

• Pension bonus

• Fitness reimbursement

Compensation

• Total compensation: 30,000 - 45,000 EUR

• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, the company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [link for members]