Strategy & Operations, Infrastructure

Who we are

About the company

The company is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Strategy & Operations (S&O) team for Infra is responsible for enabling the continued rapid growth and operational excellence of one of the company's most strategic areas - the infrastructure group. This role sits at the intersection of product, engineering, strategy, finance, data, GTM and day-to-day execution, ensuring the infra organization is well-informed, running efficiently and poised to deliver on the future product needs.

As a key member of this team, you will tackle a diverse array of challenges that underpin the company’s technical foundations which will span system scalability, platform reliability, and efficiency. You will provide the analytical rigor and operational pragmatism necessary to scale the company’s infrastructure in a way that is both technically resilient and fiscally sustainable. Operating with a high degree of autonomy, you will lead critical strategic projects, translate complex system performance and capacity trends into actionable infrastructure requirements, and drive the high-stakes architectural and resource decisions necessary for the company’s long-term growth.

The Infrastructure Strategy & Operations team is a vital partner to the company’s engineering leadership and the Office of the CPTO, focused on three core pillars:

• Setting and Driving the Engineering Agenda: We design the organizational structures and operating models that enable our infrastructure to scale ahead of the business. We lead critical technical governance forums and synthesize system-level health metrics such as utilization, latency, and fleet reliability into strategic insights for senior leadership.

• Strategic Capacity & Infrastructure Planning: We deliver objective, data-driven strategies for our platform roadmap. By modeling future infrastructure needs against business growth forecasts, we ensure our global hardware and software investments are proactive rather than reactive, bridging the gap between deep engineering requirements and financial reality.

• Program/Process Incubation:   We add structure and clarity to ambiguous problems, leading and influencing large cross-functional teams to stand up and define new programs and processes that simplify how we run the business. We lead cross-functional initiatives to stand up new programs focused on infrastructure efficiency and resource optimization without compromising developer velocity.

What you’ll do

Responsibilities

• Partner with Infrastructure leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with the company's overall company strategy.

• Maintain a pulse on the financial health/cost of Infrastructure including relevant trends, and proactively surface areas of concern or opportunity.

• Build and own models for in-depth analyses & benchmark key metrics to help inform our overall strategy and make the right growth decisions for Infrastructure.

• Obsess over our top infrastructure efficiency metrics, helping to surface, track, and drive initiatives that will move the needle.

• Support cross-functional execution across priority projects, ensuring alignment between teams (e.g., product, engineering, marketing, sales, support).

• Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows) that help the infrastructure group scale efficiently.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of experience in strategy & operations, data science, finance, product management, or similar roles at technology companies

• Experience working in highly cross functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment

• Critical and first principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions

• Passion for digging deep into data and problem solving

• Experience in data analytics with demonstrated ability in navigating large data sets and/or SQL

• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales

• Demonstrated ability to thrive in influence without authority environments

• Good balance of business and technical acumen

• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Preferred qualifications

• Previous experience in Infrastructure strategy (e.g., Compute, Storage, Networking, IT, Security or Developer Platforms), the Payments ecosystem, or high-scale Fintech is highly preferred.

• Proven ability to facilitate large-scale technical forums and planning sessions, maintaining a  focus on measurable goals, infrastructure SLAs, and ROI-driven outcomes.

• Experience driving creative solutions for capacity and efficiency bottlenecks, with a track record of effectively influencing the roadmaps of cross-functional engineering and product teams.