Strategic Account Manager UK

CANDIDATES FOR THIS ROLE MUST BE BASED OUT OF THE UK.

ABOUT the company.AI [link for members]

The company is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident care, and streamline workflows. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery.

We work with leading providers across the UK, Europe, and the US, partnering at an executive level to deliver measurable operational and care outcomes at scale.

THE ROLE

This is a commercial, expansion-focused account role. You will own a defined portfolio of UK provider accounts post-signature and be accountable for converting pilots into contracted rollouts, renewals, and long-term commercial partnerships. The role requires strategic selling, executive presence, and the ability to navigate complex, consensus-driven buying groups typical of UK care providers.

You will operate as the commercial owner of your accounts, shaping expansion strategy, building business cases, and progressing decisions through operational leadership, clinical governance, finance, and boards.

KEY RESPONSIBILITIES

• Own revenue growth, renewals, and expansion targets across assigned UK accounts, with a clear focus on multi-site rollouts following successful pilots.

• Translate pilot outcomes into compelling commercial and operational business cases that resonate with UK providers, including ROI, workforce efficiency, quality, and risk mitigation.

• Build and sustain trusted relationships with senior stakeholders, including Managing Directors, Operations Directors, Clinical Leadership, and Finance.

• Lead executive-level reviews and steering conversations, positioning the company as a long-term strategic partner rather than a point solution.

• Navigate UK-specific decision processes, including clinical governance, phased deployments, break clauses, and budget cycles.

• Partner closely with Business Development, Customer Success, and Delivery to ensure pilots are positioned and executed with expansion in mind from day one.

• Maintain disciplined forecasting and pipeline hygiene in CRM, providing clear visibility into expansion probability, timing, and risk.

• Represent the company confidently in customer meetings, site visits, and key industry moments, strengthening our presence in the UK market.

WHAT YOU BRING

• 5+ years of experience in enterprise SaaS account management or enterprise sales, with direct ownership of expansion and renewal revenue.

• Strong commercial instincts and comfort progressing deals post-sale through multi-stakeholder, non-linear decision processes.

• Proven ability to sell value and outcomes, not features, and to build credible business cases for senior leadership.

• Executive presence and confidence engaging UK provider leadership with clarity, pragmatism, and credibility.

• Highly organised, self-directed, and comfortable operating with ambiguity in a scaling environment.

• Experience working with regulated or operationally complex organisations is helpful, but direct senior living or healthcare experience is not required.

• Proficiency with CRM and collaboration tools, with a strong bias toward accuracy and follow-through.

• Willingness to travel across the UK as needed.

WHAT WE OFFER

• Competitive base salary with performance-based variable compensation and equity participation.

• Ownership of a critical growth lever in one of the company’s most strategic markets.

• A chance to help define how enterprise expansion is done at the company, not just execute a playbook.

• A mission-driven environment focused on improving care outcomes through intelligent, human-centred technology.