Strategic Account Manager, Cruise Partners

The Strategic Account Manager, Cruise Partners owns WorldVia's top-tier cruise-line relationships. This role is the single point of contact for each cruise-line partner, replacing today's pattern of requests across multiple staff. The manager leads contract renewals, amendments, and co-op marketing negotiations, keeping cruise-side deals moving with clear, consistent ownership.

Requirements

• Own the relationship strategy and day-to-day management for WorldVia's top-tier cruise-line partners.

• Lead contract renewals and amendments with cruise suppliers, including coordinating internal sign-off and legal review.

• Negotiate co-op marketing agreements and funding commitments with cruise-line partners.

• Serve as the single point of contact for each strategic cruise-line account including; Conducting periodic business and marketing reviews with these partners to ensure WorldVia is aligned with their strategic focus in an effort to maximize revenue.

• Formulate an annual Marketing and Events plan and ensure execution of same with Events and Marketing teams.

• Track every open cruise-line negotiation, dispute, or ask (contract, marketing, booking-transfer, or otherwise) and drive it to resolution.

• Coordinate with the Group Cruise Sales Manager to ensure group strategy and account-level relationship strategy stay aligned.

• Ability to travel up to 30%.

Qualifications

• Experience in the travel industry is a must have for this role.

• 5+ years of experience in partner relations, account management, or supplier negotiation within the cruise or broader travel industry.

• Established relationships with, or demonstrated ability to build relationships with, major cruise-line group and sales desks.

• Demonstrated experience negotiating contracts and co-op marketing agreements.

• Strong organizational skills; able to manage several concurrent, high-value negotiations without letting any one thread go stale.

• Strong written and verbal communication skills; able to represent partner needs credibly in front of senior leadership.

Benefits

What We Offer

• Competitive salary and performance-based bonuses

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution

• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)

• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)

• 401k with up to 4% Company Match

• Paid Time Off + Company Holidays

• Additional Time Off for Your Birthday and Work Anniversary

• Discount Travel Program

• Opportunities for professional development and career growth

• Travel industry perks and discounts

• Collaborative and innovative work environment

Equal Opportunity & E-Verify Statement

WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.