Staff Software Engineer, Platform

ABOUT the company

Small business owners are the backbone of the American economy. But running a small business comes with a challenges: taxes, accounting, bookkeeping, and banking are just a few. That's where we come in.

The company is building tools that give small business owners the security and peace of mind that has historically only been available at large corporations. We automate taxes and expense tracking because small business owners should spend more time doing what they love, and less time buried in their finances.

We're looking for kind, resourceful, and passionate people to join us in building the financial foundation small businesses deserve.

ABOUT THIS ROLE

Our engineering team is responsible for taking products from ideation to being used by tens of thousands of users every week. We're responsible for everything from building the product to reliable and performant technical operations.

The Platform team is responsible for ensuring our systems are reliable and secure, while providing a great experience for both users and engineers. The team has broad ownership across reliability, security, compliance, and developer experience—a small but high-impact group supporting a 30+ person engineering organization.

We are looking for a Staff Software Engineer who’s capable of balancing moving fast while moving safely, understands (and loves) SLOs and SLAs, and has experience scaling systems from 1 to 10 to 100.

We value engineers who can drive technical vision, mentor others, and architect systems that will scale with our growth. If you have any questions please include them in your application.

DAY TO DAY, YOU WILL

• Architect the future version(s) of our key systems like databases, distributed jobs and many others, while taking into account our scaling needs.

• Design and implement developer tooling that makes development and deployments safer, reproducible, and easy to rollout.

• Drive excellence in observability and monitoring while guiding incident response to ensure issues are resolved quickly and we build a great on-call experience.

• Collaborate with engineering teams to maintain a high level of technical quality across our systems while addressing debt, upgrades and platform improvements.

• Mentor engineering on how to design reliable, fault-tolerant systems and easy-to-use runbooks for when things go wrong.

TO THRIVE IN THIS ROLE, YOU HAVE

• 8+ years of experience with backend technologies in a public cloud environment.

• Proven track record of scaling and troubleshooting production systems or services while leading cross-functional projects with business impact.

• Deep understanding of end-to-end request flow and how system components interact across the stack—from frontend through CDN/WAF, load balancing, and backend services—with the ability to reason about performance, reliability, and failure modes at any layer.

• Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to implement them at a fast-paced company.

• Experience managing tech debt and driving engineering quality improvements across multiple teams.

YOU MAY ALSO HAVE

• Experience with opentelemetry, statsd, or Prometheus.

• Working knowledge of compliance frameworks like PCI and SOC2.

• Experience with infrastructure as code (Terraform, cloudformation, etc).

• Familiarity with Sidekiq, Redis, or other async job processing systems.

• Experience with mobile app infrastructure (Capacitor, React Native).

• Experience building internal tooling or bots to improve engineering workflows.

• Interest in financial services, accounting, and/or self-employment.

COMPENSATION AT the company

The anticipated salary range for this role is $210,000 - $278,000 (USD or CAD). The salary range listed represents the low and high end of the anticipated salary range for this position across all locations in the corresponding country. Within the range, individual pay is determined by several factors including job-related skills, experience, and relevant education or training. Our competitive base salary is just a piece of the company’s total compensation package. The company offers a generous benefits package to all employees see our list below or check out the company [link for members] to learn more!

#LI-DNI

ABOUT YOU

The company is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we’re searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others.

If you are looking for a role where you will have the opportunity to make a meaningful contribution and great impact, we would love to hear from you!

PERKS & BENEFITS OF FOUND (USA)

• 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.

• Paid parental leave: the company supports employees through all stages of life, which is why new parents employed by the company qualify for 12 weeks of flexible parental leave.

• Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.

• Work anywhere: We have the company office in San Francisco. For team members who work outside those cities, the company also supports fully remote working anywhere in the United States or Canada.

• Meaningful equity: Everyone on our team should feel and act like an owner, which is why the company offers industry-competitive equity to all of our employees.

• Generous vacation policy: Vacations, appointments, mental health days- take the time you need.

To learn more about our benefits or the team please go to the company