Staff Software Engineer, Infrastructure

ABOUT the company

The company has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on the company to build, share, and run their applications across our suite of products including the company Desktop, the company Hub, and the company Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, the company is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

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THE ROLE

The company is shipping a wave of new products this year, with R&D initiatives likely to lead to more, and we're investing heavily in the platform underneath all of it. That platform supports hundreds of engineers across many development teams and carries high-scale production traffic and data transfer every day. It has grown faster than its foundations, and this year is about closing that gap.

Today, much of that work still leans on a handful of experts unblocking the same provisioning and operational workflows by hand. The top priority for this role is moving that work from expert-driven support to paved roads: self-service systems with clear ownership, safe defaults, strong guardrails, and adoption we can measure. The goal is a platform teams trust enough to stop thinking about it, one that just works, so they can focus on their own products instead of ours.

The concrete version sits on this year's roadmap: spinning up a new global region or application environment should take hours, not days. Right now it takes days. Getting there means building the foundations underneath it. We need a real multi-region, cross-account network architecture and a testing and continuous-deployment flow teams can trust, then a self-service layer on top.

We're the container company building our own internal platform, so the bar for "the easy path is also the safe path" is high. You'd be joining a team of four, growing to seven this year (this is one of those hires), and we're looking for a Staff engineer to set technical direction and lead it through real production adoption.

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RESPONSIBILITIES

This is a Staff-level role, so success is measured by leverage rather than just your own commits. On a team this size you'll stay hands-on in the codebase while also setting direction, aligning teams on pragmatic standards, and carrying platform investments through to adoption. Concretely, you will:

• Take ambiguous infrastructure problems and turn them into proposals the org can rally around, then drive them through RFCs and architecture reviews across teams.

• Design self-service capabilities and platform APIs (primarily in Go) for onboarding, provisioning, deployment, observability defaults, and day-2 operations, with contracts and docs teams actually use.

• Set delivery standards using Terraform, GitOps with Argo CD, progressive rollout, and good testing, including building the continuous-deployment flow we're missing today.

• Evolve the multi-tenant EKS foundations toward better reliability, security, scale, and cost: Envoy Gateway ingress, traffic routing, and the multi-region, cross-account connectivity we need.

• Improve SLOs, alerting, and incident follow-up on Grafana Cloud so production gets safer and less dependent on heroics.

We judge this work by outcomes the consuming teams feel: how fast they can provision and ship, how much they can do without us, and how reliably it all runs.

AI-ASSISTED OPERATIONS

We're actively investing in AI-assisted and agentic workflows to cut operational toil. We care that they stay safe, auditable, and human-reviewed. You'll help shape where these earn their place and where they don't. Early targets include:

• Alert enrichment and incident context-gathering: assembling the relevant signals, history, and runbook so the on-call engineer starts with context instead of a blank page.

• Runbook-assisted diagnosis and remediation recommendations, with a human in the loop on anything that changes production.

• Onboarding and readiness assistants that answer the questions our experts answer today.

If you've built operational automation and have a healthy skepticism about where automation belongs, this is a place to put both to work.

ON-CALL

Operational ownership is part of the job. You'll join the rotation after onboarding and shadowing. As a Staff engineer, you'll also improve the health of on-call itself, with better alerts, stronger runbooks, less toil, and blameless postmortems aimed at prevention.

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QUALIFICATIONS

• 8+ years of professional, hands-on, full-time software engineering experience in backend, infrastructure, or platform engineering.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

• Strong software engineering in Go or a similar language: design, testing, debugging, review, long-term maintainability.

• A track record designing, shipping, and operating cloud services or infrastructure platforms in production. We hire for skill and impact, not years.

• Deep expertise in at least one of: Kubernetes, networking, cloud platforms, reliability engineering, or developer platforms, plus solid Linux, networking, and production-ops fundamentals.

• Experience setting technical direction and leading work that needs cross-team alignment.

• Clear written and verbal communication in a remote environment (RFCs, design docs, incident writeups).

Nice to have: EKS and ingress/CNI/service-mesh experience; observability with OpenTelemetry/Prometheus/Grafana; CI/CD and progressive delivery (GitHub Actions, Argo CD, canaries); experience leading migrations or adoption programs across teams.

You don't need every item here. We value deep expertise in one area, strong systems judgment, and curiosity across the rest.

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WHAT TO EXPECT

FIRST 30 DAYS

• Build context, meet partner teams, ship your first change, shadow on-call.

FIRST 90 DAYS

• Own a strategic platform problem with a clear plan and metrics; lead an improvement from design to production.

ONE YEAR OUTLOOK

• Lead a major cross-team initiative (for example, self-service provisioning of new regions and environments, or the multi-region networking and CD foundations behind it) and establish durable patterns that change how the company engineers build and operate services.

Visa sponsorship: the company considers visa sponsorship on a case-by-case basis based on business needs.

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COMPENSATION & EQUITY

All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.

Canada: CA$238,250 – CA$382,250 base

United States: $170,350 – $275,550 base

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POSTING INFORMATION

• Open vacancy: This posting is for an existing open role.

• AI in hiring: the company may use AI-assisted tools during our recruiting process.

• Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.

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PERKS & BENEFITS

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.

• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.

• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.

• Home office support – Set up your workspace for comfort and success.

• Technology stipend – Equivalent to US$100 net per month to help support your work.

• Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.

• Parental leave – 16 weeks of paid parental leave after six months of employment.

• Equity for all full-time employees – Share in the company's long-term success as we continue to grow.

• Comprehensive benefits – Medical, retirement, and paid holidays vary by country.

• the company swag – Because representing the whale never gets old.

The company is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.

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