Staff Software Engineer

About the company

The company is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, the company has experienced sustained double-digit growth and continues to expand its global footprint. Today, the company supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, the company was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At the company, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At the company, we don't just raise the bar. We build it.

Why the company?

Join a fast-growing company that’s transforming the IT industry. At the company, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high impact role.

Join the the company growth rocket ship and see how we are #ChangingLives!

Job Summary

We’re hiring Platform Backend Engineers to build and operate the core services connecting workflow execution, identity, event routing, secrets management, and audit capabilities across the company’s platform. This is a hands-on backend role focused on Go or Rust, event-driven systems, multi-tenant security, and production reliability. You’ll build foundational services used by engineering teams and AI-enabled workflows, with correctness, auditability, and operational clarity as core design requirements.

Roles & Responsibilities

• Build and operate core platform services, including API gateways, event routing, identity integrations, secrets management, and audit infrastructure

• Design event-driven systems that convert product events, alerts, and partner webhooks into durable workflow execution using Kafka and Temporal

• Implement a pluggable key-management layer supporting cloud KMS providers, bring-your-own-key models, envelope encryption, and per-client cryptographic isolation

• Build and enforce fine-grained capability grants for individual clients, workflows, operations, and service-to-service requests

• Own GitOps-based deployment pipelines for versioned workflow definitions across isolated client environments

• Develop onboarding automation for identity provisioning, compliance configuration, and client-specific key-management setup

• Build secure connector services for third-party APIs, including scoped access, platform-managed credentials, request validation, and audit logging

• Improve platform observability, reliability, failure recovery, security, and operational readiness while supporting production incident response

Required Qualifications

• Experience building and operating production backend services using Go or Rust

• Experience designing event-driven systems using Kafka or similar technologies, including retries, idempotency, replay, and at-least-once delivery

• Experience implementing authentication and authorization using OAuth 2.0, OIDC, token lifecycle management, or fine-grained access controls

• Experience implementing encryption or key-management solutions using cloud KMS platforms, envelope encryption, or key-hierarchy designs

• Experience operating multi-tenant production systems using structured logging, metrics, distributed tracing, and incident-response practices

Preferred Qualifications

• Experience with Temporal or another durable workflow orchestration platform

• Experience integrating identity platforms such as Zitadel, Keycloak, Auth0, Okta, or similar technologies

• Experience with ClickHouse or another columnar, append-only, or audit-focused data store

• Experience with GitOps, CI/CD, Kubernetes, or infrastructure-as-code deployment practices

• Experience integrating MSP, PSA, RMM, security, or Microsoft 365 platform APIs

• Experience building software for regulated environments subject to SOC 2, HIPAA, CMMC, or similar requirements

• Experience developing multi-cloud platform services across AWS, Azure, or GCP

Compensation Range

The base salary range for this job is CAD $180,000 – $250,000 / year.

An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, and abilities of the applicant. At the company, certain roles are eligible for benefits and additional rewards. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Additional Information

The company provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

#IND525

Additional information

The company provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.