Staff Product Engineer (remote)

At the company, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, the company is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use the company to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

THE OPPORTUNITY AT the company

We’re looking for exceptional Staff Engineers with a product-mindset to join our product teams to help build the future of the company. It’s a passionate and growing team (doubled in size in 2026) that values autonomy, empowerment and bias-to-action. As we scale, the complexity of the problems we face continues to increase, especially in the implementation of AI in a scaled product.

What you’ll be doing

• Driving technical direction across our teams.

• Building the systems that allow us to scale globally.

• Continuously innovating on our use of AI internally to drive gains across product and engineering.

• Releasing your work to 100,000+ users multiple times a day in tight AI driven iterations.

• Building the products that will shape how public services are delivered globally.

• Taking ownership over departmental technical direction.

What we’re looking for

You would be an amazing fit as Staff Engineer if you have

• Breadth of experience across infrastructure, backend, frontend and data.

• Proven experience evolving systems for scale.

• Product mindset, passionate about building the right thing.

• Genuine excitement about the power of AI and how it will shape our profession.

• Openness to learning our stack - We use the latest Ruby on Rails, Typescript, and PostgreSQL running on GCP. React + Typescript on the client backed by our shadcn design system

Compensation

£130,000 - £160,000 base salary + equity and amazing benefits (see our careers page for more info)

We're committed to advancing equity, diversity, and inclusion through our work as an organisation, and that starts with the team we build. 53% of the people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team. To that end, we particularly welcome applications from ethnic minority candidates and/or those who’ve experienced social disadvantage.

APPLICATION PROCESS

We take hiring seriously. We have a 4-stage and an optional 5th interview process, giving you plenty of time to learn about the company while we get to know you.

• 30 mins with our Talent team

• 30 minute Interview with a Lead Engineer

• 1 hour technical test with two of our Senior Engineers

• 1 hour systems design interview with two of our Senior Engineers

• 30 minute product and cultural interview with one of our founders

ABOUT the company

We’ve picked up an armful of awards [link for members] for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups [link for members] and by LinkedIn as a Top 15 UK Startup [link for members] Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian [link for members]

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com [link for members] Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments

The company is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.