Staff Product Analyst

The company is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At the company, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at the company is dynamic, collaborative, and rewarding.

We are seeking a highly analytical and detail-oriented Staff Product Analyst to join our growing team.

You will…

🔍 Conduct in-depth analysis of product performance metrics, user behavior, and other key data points to identify trends, patterns, and opportunities for improvement.

📊 Develop and maintain dashboards and reports that track product KPIs, providing clear and actionable insights to stakeholders.

🎯 Design, implement, and analyze A/B tests to measure the impact of new features, product changes, and other experiments.

🤝 Work closely with product managers, engineers, and marketing teams to ensure that data-driven insights are integrated into product development and strategy.

💬 Analyze customer feedback and behavior to understand user needs and preferences, translating this data into actionable recommendations for product improvements.

📈 Conduct competitive analysis and market research to stay informed of industry trends and how they impact our product strategy.

✅ Ensure data accuracy and consistency by working with data engineers to validate and clean datasets.

🛠️ Perform ad hoc analysis to support specific business questions and challenges as they arise.

You have…

💼 Experience in product analytics, data analysis, or a similar role.

💻 Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Looker). Experience with statistical analysis tools (e.g., R, Python) is a plus.

🧑‍💻 Some app development experience in TypeScript or Python, with the ability to write sufficient code and submit Merge Requests (MRs) to instrument applications using tools like Mixpanel, through TypeScript or Python SDK

🧠 Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.

🗣️ Excellent verbal and written communication skills, with the ability to present findings to both technical and non-technical stakeholders.

🔍 High level of attention to detail and accuracy in data analysis and reporting.

🤝 Ability to work effectively in a collaborative, fast-paced environment.

Benefits

🤑 Competitive Compensation: Competitive salary and equity packages for all employees

🏥 Healthcare Plan: Platinum medical, dental, and vision

🛡️ Free life insurance: Including long-term disability & short-term disability

🏄 Unlimited PTO: Uncapped vacation days & paid holidays

👶 Family Leave: Maternity & paternity

📈 401(k) Contribution: the company contributes 3% of your income, even if you don't contribute

🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks

👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses

🤝 Team events & Offsites: We're remote, but we regularly get together

**We have been made aware of individuals falsely posing as recruiters from the company Insurance Technologies Inc. Please note that we only contact candidates from official [link for members] [link for members] email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at [link for members] before sharing any personal information**

Our Commitment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.