Staff Engineer, ServiceNow (CMDB & Service Mapping)

Experience level: not applicable.

REQUIREMENTS

• Experience: 5.5+ years of overall IT experience

• Strong experience in CMDB, Discovery, and Service Mapping

• Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions

• Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)

• Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation

• Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes

• Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications

• Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns

• Experience developing and maintaining Pattern-based Discovery solutions

• Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping

• Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools

• Strong experience working with REST and SOAP APIs for integrations

• Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies

• Strong analytical, troubleshooting, problem-solving, and stakeholder management skills

• ServiceNow Certified System Administrator (CSA) certification is mandatory; CIS Discovery and CIS Service Mapping certifications are preferred

RESPONSIBILITIES

• Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices

• Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure

• Implement and maintain CSDM-aligned CMDB architecture and governance standards

• Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules

• Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics

• Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions

• Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications

• Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems

• Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data

• Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality

• Ensure adherence to ServiceNow development standards, governance, and security best practices

• Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions

• Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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